Briana Walters
Bealeton,VA
Summary
Dedicated and hardworking professional successful with exceptional customer service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
7
7
years of professional experience
Work History
Bakery Manager
Paradise Bakery
Indianapolis, Indiana
08.2012 - 01.2014
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Developed process improvements to avoid wastages.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Service Deli Manager
Ralphs Grocery
San Diego, California
05.2007 - 11.2011
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted team members during peak hours by providing additional support where needed.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Oversaw inventory and ordered ingredients to restock.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Organized promotional events such as special tastings or sampling days which generated more interest from potential customers.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Trade School - Pastry Chef
San Diego Culinary Institute
San Diego, California06-2006
High School Diploma -
Poway High School
San Diego, California06-2003
Skills
- Complaint resolution
- Merchandise upselling
- Product knowledge
- Decision-making
- Complaint handling
- Customer relations
- Client relations
- Task prioritization
- Courteous demeanor
Timeline
Bakery Manager
Paradise Bakery
08.2012 - 01.2014
Service Deli Manager
Ralphs Grocery
05.2007 - 11.2011
Trade School - Pastry Chef
San Diego Culinary Institute
High School Diploma -
Poway High School