Briana Ward
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
01.2020 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Painter
Steve's Painting
04.2018 - 01.2024
- Enhanced project efficiency by streamlining painting processes and implementing time-saving techniques.
- Reduced material waste by accurately calculating paint quantities needed for each job.
- Maintained a safe work environment with proper ventilation and personal protective gear usage.
- Increased customer satisfaction by completing projects on time and within budget constraints.
- Led a team of painters, providing clear direction and fostering strong communication skills.
- Utilized advanced painting equipment, such as sprayers and rollers, to efficiently complete large-scale projects with precision and attention to detail.
Education
High School Diploma -
Cleveland Heights High School
University Heights, OH05.2012
Skills
- Call Management
- Scheduling
- Consultative Sales
- Product Knowledge
- Data Entry
- Customer Service
- Critical Thinking
- Active Listening
- Microsoft Excel
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Project management abilities
- Computer Proficiency
- Microsoft Outlook
- Live chat support
- Quality control monitoring
- Heavy Lifting
- Exterior Painting
- Surface Preparation
Timeline
Customer Service Representative
Progressive Insurance
01.2020 - 03.2024
Lead Painter
Steve's Painting
04.2018 - 01.2024
High School Diploma -
Cleveland Heights High School
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