Briana Watts
Berkeley,CA
Summary
Hardworking esthetician with over 10 years experience in customer service, devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Wax Specialist
European Wax Center
El Cerrito, CA
11.2019 - Current
- Greeted customers and provided excellent customer service.
- Maintained a clean, safe, and sanitary work environment for clients.
- Performed waxing services
- Provided clients with post-waxing care instructions to ensure optimal results.
Lash Technician
Noir Lash Lounge
San Francisco, CA
02.2017 - 11.2019
- Assisted with client consultations to determine the best type of lash extension for each individual's needs
- Built strong relationships with customers by providing exceptional customer service.
- Entered and updated new customer details in customer relationship management software.
- Assisted receptionist by answering phones, scheduling appointments and collecting payments.
Receptionist
May Sarda Salon
San Francisco, CA
05.2014 - 02.2017
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level.
Education
Lash Tech Certification -
Luna Lashes
Berkeley, CA10-2016
Esthetics
Marinello School of Beauty
San Rafael, CA01-2013
High School Diploma -
Berkeley High School
Berkeley, CA01-2012
Skills
- Licensed esthetician
- Reliable
- Excellent customer service and interpersonal skills
- Knowledge of beauty tool sanitization as well as infection control procedures
- Lash application
- Payment processing experience
- 10 years of salon management experience
- Familiar with sales and upselling
- 6 years of full body waxing experience
- Product Knowledge and application
Timeline
Wax Specialist
European Wax Center
11.2019 - Current
Lash Technician
Noir Lash Lounge
02.2017 - 11.2019
Receptionist
May Sarda Salon
05.2014 - 02.2017
Lash Tech Certification -
Luna Lashes
Esthetics
Marinello School of Beauty
High School Diploma -
Berkeley High School