Naomi Jordan
Stone Mountain,GA
Summary
Highly focused, results driven customer service professional with over 10 years of excellent customer service and cash management skills. Proficient at handling multiple customer requests and concerns with the utmost professional and courtesy. Self-starter who works well independently with little to no supervision while using strong organizational qualities to optimize efficiency in the office.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
07.2021 - Current
- Greeted customers and provided excellent customer service. Maintained a clean, safe, and sanitary work environment for clients. Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more. Provided clients with post-waxing care instructions to ensure optimal results. Kept records of client treatments including before and after photos. Sanitized tools and equipment between each use according to state regulations. Stocked shelves with supplies needed for the day's appointments. Assisted in creating marketing materials to promote services offered at the salon.
Web Chat/Email Tech Support CSR
Roth Staffing Company/Homedics
02.2021 - 08.2023
- Assist consumers with troubleshooting, assist consumers with warranty replacement, create labels for returns, investigate orders, complete 60-80 emails per day, order replacements, and assist consumers with any questions they may have about the products.
Customer Care Representative
Pink Energy Solar Company
05.2022 - 09.2022
- Manage a pipeline of solar customers, be the main point of contact for the customer to ensure the project is progressing as it should be, handle any requests made by other departments in relation to the solar project, ensure all job data, contracts and assigned paperwork is entered and complete and setup correctly through auditing, develop and maintain positive customer relations, communicate and follow-through on the action plan and services to be provided directly to the customer, interact with the homeowner to set expectations on warranty process and procedures, evaluate priority levels of customer inquiries/responses and elevate if necessary
Member Service Representative II
Diversified Members Credit Union
08.2017 - 01.2021
- Sells/cross sells loan and deposit products and other services to new and existing members, authorizes service fee refunds and waivers within established guidelines for this position, promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues, participates in new product testing and other organization/departmental projects as assigned, provides input to management on workflow issues, patterns and improvements, promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors, process wires for house loans, audit new customer accounts, create processes and procedures
Member Service Representative II
Chase Bank
03.2015 - 08.2017
- Superior range of experience in banking and cash management, excellent grasp of teller services, procedures and policies, strong organizational and interpersonal skills, outstanding proficiency with using personal computers and 10-key adding machines, good customer service skills, high written and oral communication skills, provided customer support in busy environments for banking and retail employers with high volume
Education
License in Esthetician -
David Pressley School of Cosmetology
Royal Oak, MI03.2021
Diploma -
Roseville High School
Roseville, MI06.2010
Skills
- Licensed Esthetician
- Brazilian Bikini Wax Trained
- Appointment Scheduling
- Cash Register Operation
- Relationship Building and Management
- Customer Service
- Data Entry
- CRM Software
- Computer Skills
- Documentation and Reporting
- Clerical Support
- Handling Customer Complaints
- Call Center Operations
- Conflict Resolution
- Tech-Savvy
- Multitasking and Organization
- Complaint Resolution
- Excellent Communication
- Attention to Detail
Certification
Esthetician License 2021
Timeline
Customer Care Representative
Pink Energy Solar Company
05.2022 - 09.2022
Wax Specialist
European Wax Center
07.2021 - Current
Web Chat/Email Tech Support CSR
Roth Staffing Company/Homedics
02.2021 - 08.2023
Member Service Representative II
Diversified Members Credit Union
08.2017 - 01.2021
Member Service Representative II
Chase Bank
03.2015 - 08.2017
License in Esthetician -
David Pressley School of Cosmetology
Diploma -
Roseville High School
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