Briana Whitley
Roswell,GA
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
911 Communications
City Of Atlanta
Atlanta, GA
10.2018 - 01.2023
- Maintain a professional demeanor throughout calls, keeping composure while gathering information required to assess the severity and urgency of the situation.
- While operating computer-aided dispatch programs, I take a high volume of calls and am required to keep accurate records at all times.
- I was Responsible for responding to emergency and non-emergency calls for law enforcement, fire and emergency medical services as well as city/county animal control, utilities and county/state road department service & identify and dispatch appropriate public safety units thaty complies with County policies and procedures to ensure the safety of all public safety responders and the public.
Amazon Associate
Amazon
Atlanta, GA
01.2018 - 10.2018
- I had to deliver timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.2018
Skills
- Treatment Recommendations
- Treatment Protocols
- Internal Communications
- Emergency Call Routing
- MS Office Expertise
- Staff Management
- Exceptional Telephone Etiquette
- Customer Service
- Customer Relations
- Logistics Policies and Procedures
- Administrative Support
Timeline
911 Communications
City Of Atlanta
10.2018 - 01.2023
Amazon Associate
Amazon
01.2018 - 10.2018
High School Diploma -
Campbell High School
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