Briana Wickliff
Baytown,TX
Summary
Seasoned Desk Clerk with relevant experience in front office operations and customer service. Possess strong skills in administrative tasks, guest relations, and problem-solving. Have made significant contributions to enhancing customer satisfaction and improving operational efficiency at previous workplaces. Display consistent professionalism under pressure while maintaining high standards of customer service.
Overview
7
7
years of professional experience
Work History
Desk Clerk
Walmart distribution center
Baytown, TX
05.2022 - Current
- Organized special events for guests including activities, tours, transportation .
- Verified identity of guests prior to issuing keys or access cards.
- Participated in meetings with management team regarding changes in policies or operations.
- Opened, sorted, and routed incoming mail and answered correspondence.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
- Computed, recorded and proofread data or reports.
Bus Monitor
Goose Creek CISD
Baytown, TX
08.2021 - 05.2022
- Helped load luggage into storage compartments underneath the bus.
- Monitored passenger behavior while enforcing rules against smoking, eating, drinking alcohol on board the bus.
- Helped drivers monitor and manage student actions to maintain bus safety.
- Spoke directly with each student to understand pressing needs, concerns or fears.
- Provided immediate and level-headed response to medical and other emergencies.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
Accountant
JMBD Services
Baytown, TX
01.2018 - 01.2021
- Managed accounts payable and receivable, improving cash flow management.
- Reduced audit fees by bringing audit processes in-house.
- Designed internal control policies to improve audit scores.
- Wrote reports, authored papers and organized supporting documentation.
Education
High School Diploma -
Impact Early College High School
Baytown, TX05-2021
Some College (No Degree) - Nursing
Lee College
Baytown, TXSkills
- Upselling strategies
- Appointment setting
- Reservation management
- Business correspondence writing
- Basic accounting
- Team player attitude
- Time management
- Front desk operations
- Problem-solving skills
Timeline
Desk Clerk
Walmart distribution center
05.2022 - Current
Bus Monitor
Goose Creek CISD
08.2021 - 05.2022
Accountant
JMBD Services
01.2018 - 01.2021
High School Diploma -
Impact Early College High School
Some College (No Degree) - Nursing
Lee College