Kenny Eaton
Elmwood Park,ILLINOIS
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
14
14
years of professional experience
Work History
Desk Clerk
Threshold Services
Chicago , IL
2016.08 - Current
- Provided excellent customer service by addressing inquiries promptly and efficiently.
- Participated in meetings with management team regarding changes in policies or operations.
- Followed up on customer feedback surveys to ensure quality standards were met.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Greeted guests upon arrival in a friendly and professional manner.
Package Handler
UPS
Hoskins , IL
2010.02 - 2024.02
- Inspected packages for damages or defects and recorded any issues found.
- Labeled parcels accurately according to company guidelines.
- Stacked boxes onto pallets in an efficient manner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
Fied Coordinator
Help At Home Health Care
Skokie , IL
2012.02 - 2016.03
- Provided guidance to staff on how to complete tasks safely and efficiently in the field environment.
- Provided training sessions for team members on proper use of tools and equipment required for completing tasks in the field environment.
- Supported sales staff with communicating product and service information to clients.
- Informed clients about project progress, delays and issues and negotiated resolution.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Georgetown, TX2001-03
Skills
- Business Correspondence Writing
- Spreadsheet tracking
- Time Management
- Guest Relations
- Basic accounting
- Upselling strategies
Timeline
Desk Clerk
Threshold Services
2016.08 - Current
Fied Coordinator
Help At Home Health Care
2012.02 - 2016.03
Package Handler
UPS
2010.02 - 2024.02
High School Diploma -
Cornerstone Christian Correspondence School
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