Briana Wildon
Cincinnati,OH
Summary
Results-driven manager with extensive experience in customer service and operational efficiency. Proven track record in team leadership and process improvement, committed to enhancing service delivery and customer satisfaction.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Manager
Taco Bell
Reading, OH
03.2008 - Current
- Led team in implementing operational efficiencies to enhance service delivery.
- Developed and executed training programs for staff to improve customer engagement.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Analyzed sales data to identify trends and adjust staffing schedules accordingly.
Postal Clerk
United States Post Office
Sharonville, OH
11.2018 - 05.2025
- Processed incoming and outgoing mail, ensuring timely delivery and adherence to postal regulations.
- Operated sorting machines to efficiently categorize mail based on size and destination.
- Assisted customers with inquiries regarding services, rates, and package tracking.
- Maintained accurate records of postal transactions, supporting financial accountability and inventory management.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Implemented process improvements that reduced handling time for high-volume mail deliveries.
- Oversaw daily operations at the post office, ensuring compliance with safety and procedural standards.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Developed strategies to optimize workflow efficiency, resulting in enhanced customer satisfaction ratings.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Weighed mail and computed pricing amounts.
Order Processor
SanMar
West Chester, OH
07.2015 - 08.2020
- Processed customer orders efficiently, ensuring timely fulfillment and accuracy.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Utilized ERP systems for order tracking, optimizing workflow and reducing errors.
- Collaborated with shipping teams to streamline logistics operations and enhance delivery speed.
- Trained new team members on order processing protocols and best practices.
- Led initiatives to improve order accuracy, resulting in reduced returns and increased customer satisfaction.
- Analyzed order trends to identify opportunities for process improvements and cost savings.
- Developed standardized operating procedures for order processing tasks, enhancing overall efficiency across the team.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Received and followed pick sheets to gather merchandise for customer orders.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
- Contributed to process improvement initiatives by identifying areas for potential enhancements within the order processing department.
Loan Processor
Axcess Financial
Fairfield, OH
04.2013 - 05.2014
- Processed loan applications, ensuring compliance with regulatory standards and company policies.
- Reviewed credit reports and financial documents to assess borrower eligibility for loans.
- Collaborated with underwriters to resolve discrepancies and expedite loan approvals.
- Maintained accurate records of loan files, facilitating efficient audits and reviews.
- Trained new team members on loan processing procedures and company systems.
- Implemented process improvements that enhanced turnaround time for loan applications.
- Monitored daily workflow, identifying bottlenecks to optimize processing efficiency.
- Developed training materials to support ongoing staff education in loan processing best practices.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Education
High School Diploma -
Princeton High School
Sharonville, OH05-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Packaging and labeling
- Picking and packing
- Cleaning and organizing
- Self-motivated and disciplined
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Attention to detail
- Pallet jack handling
- Shipping and receiving
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Scheduling
- Postal regulations
- Safety procedures
- Mail sorting
- Mail distribution
- Address verification
- Sorting equipment operation
- Handling and sorting mail
- Workplace safety
- Team collaboration
- Verbal/written communication
- Distribution services
Timeline
Postal Clerk
United States Post Office
11.2018 - 05.2025
Order Processor
SanMar
07.2015 - 08.2020
Loan Processor
Axcess Financial
04.2013 - 05.2014
Manager
Taco Bell
03.2008 - Current
High School Diploma -
Princeton High School