Briana Williams
Las Vegas,NV
Summary
Committed to addressing concerns with speed and accuracy. Motivated worker with excellent customer relations and decision-making skills. Upbeat, friendly, and dedicated. Strong work ethic with a professional demeanor, and skilled with the ability to multitask and prioritize.
Overview
12
12
years of professional experience
Work History
Bartender
Applebee's Neighborhood Grill & Bar
06.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash and card handling responsibility, ensuring accurate account at the end of each shift.
Market Partner
Monat
03.2020 - 04.2021
- Worked independently with minimal supervision.
- Directed social media and digital marketing strategy to promote brand building, customer retention, engagement, reputation, and revenue focused activities.
- Monitored client accounts for questions and feedback to provide an exceptional experience for customers.
- Analyzed market data to determine and target key audiences or segments.
Sales Support Specialist
Tesla
10.2017 - 08.2018
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Provided a high level of service to the clients, both to maintain and extend the relationships for future business opportunities.
- Maintained and organized a customer database of over 100 personal clients nationwide.
- Organized company files; creating the proper support system to decrease workload and increase productivity of account managers and sales agents.
Call Center Representative
Allegiant Air
09.2015 - 04.2017
- Overcame objectives using friendly, persuasive strategies.
- passionate about making sure all customers were satisfied before disconnecting each call.
- Understood spectrum and needs with customer/client demographic.
- Dedicated to obtaining a conclusion and resolution with all customers all within a timely manner.
Hostess Trainer
Tony Romas
03.2012 - 12.2014
- Maintained clean and organized floor chart to effectively seat guests
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- The liaison between the company and the guests.
- Insured that each guests overall experience was a pleasurable one.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06.2014
Skills
- Suggestive Selling
- Payment Processing
- Basic Accounting
- Food Service
- Conflict Resolution
- Customer Relationship Management
- Business Development
- Technical Support
Timeline
Bartender
Applebee's Neighborhood Grill & Bar
06.2021 - Current
Market Partner
Monat
03.2020 - 04.2021
Sales Support Specialist
Tesla
10.2017 - 08.2018
Call Center Representative
Allegiant Air
09.2015 - 04.2017
Hostess Trainer
Tony Romas
03.2012 - 12.2014
High School Diploma -
Cimarron Memorial High School