Driven professional with a proven track record at Mississippi State University - Starkville Campus, adept in Information Management and demonstrating exceptional empathy and patience. Excelled in managing sensitive student data and enhancing customer service, leading to improved confidentiality adherence and customer satisfaction. Skilled in cash handling and problem-solving, contributing to efficient operations and positive client interactions.
Hi, I’m
Briana Williams
Columbus,MS
Summary
Overview
3
years of professional experience
Work History
Mississippi State University - Starkville CampusStarkville, MS
Student Information Assistant
08.2023 - Current
Job overview
- Managed sensitive student information with discretion, adhering to strict confidentiality guidelines and privacy regulations.
- Managed a high volume of incoming calls, directing callers to appropriate personnel while maintaining a professional and courteous demeanor.
- Assisting MSU students with check in and check outs of their respective residence halls
- Greeting all residents and guests that come through the residence hall
- Checking-in guests, signing for packages, and any additional administrative tasks given to me
2n1 Beauty And ConnectionsColumbus, MS
Retail Sales Associate
05.2023 - 08.2024
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Food GiantColumbus, MS
Casher
05.2022 - 08.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items
- Answered questions about store policies and addressed customer concerns
- Performed cash, card, and check transactions to complete customer purchases
- Restocked and organized merchandise in front lanes.
Education
Mississippi State UniversityStarkville, MS
Associate of Science from Psychology (Concentration: ABA)
05.2025
University Overview
Columbus High SchoolColumbus, MS
High School Diploma
05.2021
University Overview
Skills
- Empathy and patience
- Strong organizational skills
- Familiarity with student information systems
- Information Management
- Punctual and Reliable
- Problem-Solving
- Customer Service
- Scheduling
- Customer Complaint Resolution
- Cleaning and sanitizing
- Cash handling and management
- Basic Math Competence
- Cash register systems
- Product restocking
- Customer Assistance
Timeline
Student Information Assistant
Mississippi State University - Starkville Campus
08.2023 - Current
Retail Sales Associate
2n1 Beauty And Connections
05.2023 - 08.2024
Casher
Food Giant
05.2022 - 08.2022
Mississippi State University
Associate of Science from Psychology (Concentration: ABA)
Columbus High School
High School Diploma