Owen Crawford
Holland
Summary
Customer-focused professional with background in Information Desk Assistant roles. Proven ability to manage multiple tasks, provide exceptional customer service and resolve complex inquiries. Strengths include effective communication skills, adaptability to changing environments and strong problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Information Desk Assistant
Grand Valley State University
Allendale
11.2024 - Current
- Managed front desk operations, assisting students and visitors with inquiries and services.
- Answered inquiries via phone and in-person, ensuring accurate information was delivered promptly.
- Trained new student assistants on desk procedures and customer service standards, enhancing team readiness.
- Performed basic troubleshooting for technical issues related to computers or software programs.
Sales Associate
Blain's Farm & Fleet
Holland
06.2022 - 08.2024
- Assisted customers in locating products and resolving inquiries, improving overall shopping experience.
- Maintained organized displays and ensured product availability, contributing to sales effectiveness.
- Collaborated with team members to improve customer service, fostering a supportive retail environment.
Education
Bachelor of Science - Environmental Science
Grand Valley State University
Allendale, MI12-2028
High School Diploma -
West Ottawa High School
Holland, MI04-2024
Skills
- Customer service
- Technical troubleshooting
- Effective communication
- Problem solving
- Team collaboration
- Empathy and patience
Timeline
Information Desk Assistant
Grand Valley State University
11.2024 - Current
Sales Associate
Blain's Farm & Fleet
06.2022 - 08.2024
Bachelor of Science - Environmental Science
Grand Valley State University
High School Diploma -
West Ottawa High School