Briana Williams
Restaurant Manager/ Bar Manager
Pahrump
Summary
Accomplished Restaurant Manager at Tower Pizza with expertise in operations management and customer engagement. Successfully optimized labor costs by 15% through strategic scheduling and cross-training. Proven track record in enhancing customer satisfaction and driving profitable sales. Adept at fostering team collaboration and implementing business plans to elevate service quality and efficiency.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Tower Pizza
09.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Cashier
The Source
07.2022 - 07.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Bartender Shift Manager
Irene’s Casino
06.2020 - 05.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed serving staff to maintain full support of restaurant needs.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
National Certification 1000 Hours - Massage Therapy
Mesa Institute For Massage Therapy
Orange, California 06-2002
Skills
Operations management
Customer engagement
Staff scheduling
Wine history
Food service background
Timeline
Restaurant Manager
Tower Pizza
09.2023 - Current
Cashier
The Source
07.2022 - 07.2023
Bartender Shift Manager
Irene’s Casino
06.2020 - 05.2022
National Certification 1000 Hours - Massage Therapy
Mesa Institute For Massage Therapy
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