Briana Wilson
Coconut Creek,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable experiences.
Overview
6
6
years of professional experience
Work History
Server
Dear Olivia Bar & Kitchen
Parkland, FL
09.2025 - Current
- Established welcoming atmosphere through friendly guest interactions.
- Stocked supplies to maintain availability of utensils and condiments.
- Delivered exceptional customer service to enhance guest satisfaction.
- Promoted desserts, appetizers, and specialty drinks to boost sales.
- Explained menu options and provided recommendations while taking orders for food and beverages.
Server
Naked Taco
Coconut Creek, FL
06.2023 - 09.2025
- Prepared tables, chairs, linens, silverware, glassware, and supplies prior to each shift.
- Upsold appetizers and desserts to increase average table checks.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Delivered exceptional customer service in a high-paced dining environment.
- Managed customer orders accurately using POS systems for transactions.
Cocktail Server
Seminole Coconut Creek Casino
Coconut Creek, FL
08.2021 - 11.2023
- Managed high volume of drink orders during peak hours, ensuring accuracy in preparation.
- Delivered exceptional customer service by greeting guests, taking orders, and serving beverages professionally.
- Provided excellent customer service to ensure satisfaction.
- Stocked supplies and ensured availability of utensils and condiments.
Front Desk Receptionist
Body and Soul of Lighthouse Point
Lighthouse Point, FL
10.2019 - 09.2021
- Created positive first impressions by welcoming guests warmly.
- Maintained accurate customer records through efficient data entry.
- Balanced cash register accurately after each shift, ensuring precision in transactions.
- Managed high volume of incoming calls, directing inquiries to relevant departments.
- Scheduled appointments and organized calendars for multiple staff members effectively.
Education
Some College (No Degree) - Health Sciences
Broward College
Coconut Creek, FLSkills
- Guest engagement
- Wine service
- Food handling
- POS operation
- Customer service excellence
- Multitasking and organization
Languages
English
French ( intermediate / conversational )
Timeline
Server
Dear Olivia Bar & Kitchen
09.2025 - Current
Server
Naked Taco
06.2023 - 09.2025
Cocktail Server
Seminole Coconut Creek Casino
08.2021 - 11.2023
Front Desk Receptionist
Body and Soul of Lighthouse Point
10.2019 - 09.2021
Some College (No Degree) - Health Sciences
Broward College