Briana Woods
Canton,OH
Summary
Dynamic and detail-oriented professional with extensive experience at East Canton Medical Group, adept in medical office administration and patient relations. Excelled in streamlining workflow and enhancing patient satisfaction through effective communication and meticulous records management. Proven ability in HIPAA compliance and medical billing, fostering trust and efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Medical Receptionist and Medical Assistant
East Canton Medical Group
06.2023 - 07.2024
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Completed patient referrals to other medical specialists.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Plasma Center Technician
CSL Plasma
05.2022 - 01.2023
- Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
- Promoted a positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.
- Assisted in training new technicians, sharing best practices to ensure consistent quality across the team.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
- Ensured smooth operations by communicating regularly with management regarding any issues or improvements needed within the center.
- Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
Accounting Assistant
Atlantic Foods
01.2018 - 02.2020
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
Education
High School Diploma - Basic
Glenoak High School
Canton, OH05.2018
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Front Desk Operations
- Office Administration
- Patient Scheduling
- Patient Registration
- HIPAA Compliance
- Microsoft Office
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Patient Relations
- Reminder calls
- Records Management
- Medical Billing
- Electronic Medical Records
- Letter preparation
- Medical Records Management
- EMR / EHR
- Referral Verification
- Workflow Optimization
- Paperwork coordination
- Medical office administration
- Medical Charting
- Documentation
- Outpatient Care
- Medical Office Procedures
- Proficient in Software
- Records Maintenance
- Medical billing and coding
Timeline
Medical Receptionist and Medical Assistant
East Canton Medical Group
06.2023 - 07.2024
Plasma Center Technician
CSL Plasma
05.2022 - 01.2023
Accounting Assistant
Atlantic Foods
01.2018 - 02.2020
High School Diploma - Basic
Glenoak High School
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