Briana Yanez
Amazon
Duncanville,TX
1
Language
2
years of professional experience
Detail-oriented Returns Processor with proven ability in customer service and efficient organization. Skilled in multitasking and team collaboration to enhance workflow and ensure high standards of accuracy.
Work History
Returns Processor
7 Months- Utilized warehouse management systems to track inventory levels and facilitate returns processing.
- Processed returned items efficiently, ensuring adherence to Amazon's return policies.
- Inspected merchandise for damage and quality, maintaining high standards of accuracy.
- Collaborated with team members to streamline the returns workflow, improving overall efficiency.
- Maintained organized workstations to support a safe and efficient processing environment.
Front Desk Receptionist
1 Year- Greeted and assisted patients, ensuring positive first impressions and excellent customer service.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained accurate calendar for healthcare providers.
- Processed patient intake forms, verifying accuracy and confidentiality of information.
- Maintained organized reception area, promoting a welcoming environment for visitors and patients.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Streamlined check-in processes, reducing wait times for guests.
Customer Service Representative
7 Months- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and loyalty.
- Assisted customers with check cashing and financial transactions, ensuring accuracy and compliance with policies.
- Processed payments and maintained accurate records using point-of-sale systems to streamline operations.
- Educated customers about services offered, promoting additional products to meet their financial needs.
- Monitored cash flow and inventory levels, identifying discrepancies to minimize losses.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Nursing
High School Diploma
- Honor Roll
- Professional Development: [Subject]
- Relevant Coursework: [Subject] & [Subject]
Skills
Returns processing
Warehouse operations
Product inspection
Logistics coordination
Data entry
Task prioritization
Multitasking
Organizational skills
Customer service
Excellent communication
Verbal communication
Telephone communication
Microsoft office
Attention to detail
Cash management
Team collaboration
Writing skills
Languages
Spanish
Native or Bilingual
Timeline
Returns Processor
Amazon
01.2026 - CurrentRead More
Front Desk Receptionist
Promontory Geriatrics
01.2025 - 01.2026Read More
Customer Service Representative
PLS Check Cashers
09.2024 - 04.2025Read More
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No Degree from Nursing
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Winfree Academy
High School Diploma
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