Yesenia Lugo
Allentown,PA
Summary
Accomplished Returns Processor with a proven track record at AmerisourceBergen, enhancing customer satisfaction and warehouse efficiency through meticulous organization and quality control. Demonstrates exceptional workplace safety and collaborative skills, significantly contributing to continuous improvement efforts and inventory accuracy.
Overview
7
7
years of professional experience
Work History
Returns Processor
AmerisourceBergen
New Bethlehem, PA
08.2022 - 06.2024
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Documented returned product details in Software inventory tracking system.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Assisted in the preparation of monthly reports on returns processing performance, providing valuable insights for continuous improvement efforts.
Warehouse Inventory Clerk
Walmart
New Bethlehem, PA
08.2017 - 05.2022
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
- Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to the inventory system.
- Improved inventory accuracy by conducting regular cycle counts and updating records in warehouse management system.
- Increased productivity through proper utilization of warehouse equipment such as forklifts, pallet jacks, and hand trucks.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Completed physical inventory counts each month.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
Colegio Educativo Manuel Santana
Santo Domingos, Republica DominicanaSkills
- Workplace Safety
- Shipping and receiving
- Efficient organizations
- Product inspection
- Team collaboration
- Attention to detail
- Problem solving
- Cycle counting
- Returns processing
Timeline
Returns Processor
AmerisourceBergen
08.2022 - 06.2024
Warehouse Inventory Clerk
Walmart
08.2017 - 05.2022
Colegio Educativo Manuel Santana