Briana Zambrano
Phoenix,AZ
Summary
Experienced associate with excellent relationship building and issue resolution expertise. Maximized and excelled in various career opportunities and utilized proven prospecting techniques to expand knowledge. High-level of communication skills and proven success in previous roles and education. Adaptable to change and high demanding work environments.
Overview
11
11
years of professional experience
Work History
Residential Customer Service Associate
Arizona Public Service
Phoenix, AZ
04.2024 - Current
- Provided accurate information about products and services to residential customers.
- Resolved complex inquiries by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adhered strictly to all company policies and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Provider Services Representative
Aetna, A CVS Health
Phoenix, Arizona
07.2023 - 07.2024
- Evaluated insurance member accounts daily for medical providers and worked with appropriate teams within Aetna.
- Provided account oversight, validating policy information and verifying benefits and eligibility.
- Collaborated with the Insurance Claims team to verify accurate filling and payment
- Reviewed discrepancies in claims filing and provided assistance to medical providers to resolve issues
- Reviewed documents submitted for claim purposes from medical providers for procedure and medical authorization
Logistics Associate
Recreational Equipment Inc.
Goodyear, Arizona
07.2022 - 06.2023
- Planned and coordinated with additional departments regarding shipments from warehouse supply and scheduled routes
- Scheduled truck, ship and air transport and maintain organized calendar for shipment
- Assisted in development and implementation of logistics policies and procedures to improve daily operations
- Helped train new employees in safe practices and warehouse procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
College of Education Admissions Specialist
Grand Canyon University
Phoenix, Arizona
03.2017 - 07.2022
- Assisted applicants with admissions packet and served as point of contact throughout admissions process
- Reviewed and verified data on all submitted documentation
- Developed and maintained business relationships with referring agencies to increase business opportunities
- Helped with interview process, orientation program and implementation of admissions policies as applications were admitted
- Answered phones, called prospects and handled initial email contacts for applicants to College of Education programs
Shareholder Account Representative
Wells Fargo Bank, N.A.
Phoenix, Arizona
08.2016 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing shareholder's needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Tracked customer service cases and updated service software with customer information
- Responded to customer requests for products, services, and company information
- Answered constant flow of customer calls with minimal wait times
Corporate Administrative Assistant
AAA Arizona
Phoenix, Arizona
07.2013 - 07.2016
- Developed and updated spreadsheets and databases to track, analyze, and report on performance data
- Drafted correspondence and other documents for department heads and additional management personnel
- Participated in planning and executing company events
- Coordinated and scheduled meetings and conference calls to optimize scheduling of staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZ08-2019
High School Diploma -
Central High School
Phoenix05-2007
Bachelor of Arts - Business Analytics
Grand Canyon University
Phoenix, AZSkills
- Customer Service
- Customer interaction
- Oral communication
- MS Office
- Research abilities
- Management Support
Timeline
Residential Customer Service Associate
Arizona Public Service
04.2024 - Current
Provider Services Representative
Aetna, A CVS Health
07.2023 - 07.2024
Logistics Associate
Recreational Equipment Inc.
07.2022 - 06.2023
College of Education Admissions Specialist
Grand Canyon University
03.2017 - 07.2022
Shareholder Account Representative
Wells Fargo Bank, N.A.
08.2016 - 03.2017
Corporate Administrative Assistant
AAA Arizona
07.2013 - 07.2016
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Central High School
Bachelor of Arts - Business Analytics
Grand Canyon University
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