Daniella Gonzalez
Phoenix,AZ
Summary
Recognized for enhancing service delivery standards and improving customer retention rates. Skilled in attention to detail and effective communication, ensuring accurate billing and seamless operations in fast-paced environments.
Customer service professional with focus on delivering high-quality support and achieving team goals. Proven ability to adapt to changing situations and collaborate effectively with colleagues. Known for strong communication skills and reliability in addressing customer needs.
Overview
12
12
years of professional experience
Work History
Residential Customer Service Representative
Equity Residential Properties
07.2019 - Current
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Assisted residents with leasing processes, providing accurate information on rental agreements and policies.
- Streamlined customer feedback processes, improving response times and enhancing service delivery standards.
- Provided exceptional support for billing and service-related questions, increasing customer retention rates.
- Worked with Section 8 housing authorities to retain payments and correct subsidy residents statements.
- Provided in depth statement breakdowns to onsite team and residents.
- Investigated and resolved customer inquiries and complaints quickly.
Medical Biller
Centene Management
04.2018 - 06.2019
- Streamlined claim processing procedures, enhancing workflow efficiency and accuracy.
- Optimized use of electronic health record systems to enhance billing accuracy and reporting capabilities.
- Verified insurance of patients to determine eligibility.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
Office Medical Biller
Pathology Billing Services LLC
10.2016 - 03.2018
- Processed medical claims using advanced billing software to ensure accurate reimbursements.
- Reviewed patient accounts for coding discrepancies, enhancing accuracy in claim submissions.
- Collaborated with healthcare providers to resolve billing inquiries and streamline communication.
- Collaborated with healthcare providers to obtain necessary medical records for accurate claim processing.
- Improved billing accuracy by thoroughly reviewing and updating patient information in the system.
- Collaborated with medical coders to ensure proper use of CPT, ICD-10, and HCPCS codes for accurate claim submission and compliance with industry standards.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared billing statements for patients and verified correct diagnostic coding.
Server/Bartender
Red Lobster Restaurant
04.2014 - 09.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new servers on menu knowledge and service standards.
- Managed table turnover efficiently, enhancing overall guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer inquiries and resolved issues promptly, fostering positive experiences.
- Maintained cleanliness and organization of dining area to meet health standards.
- Developed rapport with regular customers, increasing repeat patronage through personalized service.
Education
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
Tempe, AZ12-2011
No Degree - General Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2009
Skills
- Complaint handling
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Excellent communication
- Reliability
Award of Excellence (Test Your Limits)
I went above and beyond my work load to help out another department with the company. I was awarded the "Test Your Limits" achievement due to stepping outside and up to offer my expertise and knowledge in helping out a department needing support.
Timeline
Residential Customer Service Representative
Equity Residential Properties
07.2019 - Current
Medical Biller
Centene Management
04.2018 - 06.2019
Office Medical Biller
Pathology Billing Services LLC
10.2016 - 03.2018
Server/Bartender
Red Lobster Restaurant
04.2014 - 09.2016
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
No Degree - General Studies
Maricopa Community Colleges, Phoenix College