Briana Zambrano
Phoenix,AZ
Summary
Enthusiastic associate with experience in various fields and completing a Bachelors in Business Analytics. Ability to adapt quickly to new environments and learn work functions efficiently. Self-motivator who thrives individually or in team environments to ensure company goals are met. Maximizes education in the workplace through communication and analytics.
Overview
12
12
years of professional experience
Work History
Residential Account Representative
Arizona Public Service Co
Phoenix, AZ
04.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted customers in navigating complex electrical service inquiries and processes to reduce error.
- Kept detailed records of customer interactions for optimal traceability.
Medical Benefits and Claim Adjuster Specialist
CVS Health
04.2023 - 04.2024
- Remote
- Assist medical providers with benefits and eligibility for Aetna members
- Provide explanation of claims processes through medical codes and terminology
- Verify accuracy of insurance claims and adjust data accordingly for adjudication and payment
- Review medical documentation submitted from providers for procedure and medical authorization
- Advanced understanding of HIPAA Privacy Compliance.
Warehouse Logistics Associate
Recreational Equipment Inc
Goodyear, Arizona
07.2022 - 06.2023
- Planned and coordinated with additional departments for shipments from warehouse supply
- Scheduled truck, ship and air transport and maintain organized calendar for shipment
- Assisted in development and implementation of logistics policies and procedures to improve daily operations
- Helped train new employees in safe practices and warehouse procedures
- Certified in forklift, pallet rider, order picker and other equipment.
College of Education Admissions Specialist
Grand Canyon University
03.2017 - 07.2022
- Remote
- Assisted applicants with admissions packet and served as point of contact throughout admissions process
- Reviewed and verified data on all submitted documentation
- Developed business relationships with agencies to increase business opportunities
- Helped with interview process, orientation program and implementation of admissions policies as applications were admitted
- Answered phones, called prospected students and handled initial email contacts for applicants to College of Education programs.
Shareholder Account Representative
Wells Fargo Bank
N.A.
03.2016 - 01.2017
- Remote
- Maintained customer satisfaction with forward-thinking strategies focused on addressing shareholder's needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Tracked customer service cases and updated service software with customer information
- Responded to customer requests for products, services, and company information
- Answered constant flow of customer calls with minimal wait times.
Corporate Administrative Assistant
AAA Arizona
Phoenix, Arizona
07.2013 - 02.2016
- Developed and updated spreadsheets and databases to track, analyze, and report on performance data
- Drafted correspondence and other documents for department heads and additional management personnel
- Participated in planning and executing company events
- Coordinated and scheduled meetings and conference calls to optimize scheduling of staff
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Arts - Business Analytics
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma - undefined
Central High School
PhoenixTimeline
Residential Account Representative
Arizona Public Service Co
04.2024 - Current
Medical Benefits and Claim Adjuster Specialist
CVS Health
04.2023 - 04.2024
Warehouse Logistics Associate
Recreational Equipment Inc
07.2022 - 06.2023
College of Education Admissions Specialist
Grand Canyon University
03.2017 - 07.2022
Shareholder Account Representative
Wells Fargo Bank
03.2016 - 01.2017
Corporate Administrative Assistant
AAA Arizona
07.2013 - 02.2016
Associate of Arts - Business Analytics
Maricopa Community Colleges - Glendale Community College
High School Diploma - undefined
Central High School