Briana Zaragoza
Navasota,Texas
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. I am a responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Popeyes Chicken
Navasota, Texas
03.2021 - 08.2024
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Coordinated with other departments when additional support was needed during peak hours.
- Ensured compliance with all safety regulations while performing tasks.
Head Barback
the western steakhouse and dancehall
Navasota, Texas
09.2022 - 03.2023
- Ensured a clean, safe, and organized work area for bartenders by regularly sanitizing surfaces and equipment.
- Managed the proper disposal of all glassware, bottles, and other bar waste materials.
- Performed daily maintenance tasks such as changing kegs, cleaning taps, and restocking ice bins.
- Provided support to bartenders by pre-mixing cocktails and preparing garnishes in advance.
- Maintained an inventory of all liquor, beer, wine, spirits, non-alcoholic beverages and related items needed for the bar operation.
- Greeted customers entering the establishment in a friendly manner while ensuring that their orders were taken quickly and efficiently.
- Set up drink stations before each shift to ensure that necessary supplies were readily available throughout service hours.
- Delivered drinks to guests in a timely manner according to standard operating procedures.
- Verified age identification for patrons ordering alcoholic beverages at the bar counter or tableside.
- Received payment from customers for food and beverage orders accurately processed credit card transactions when appropriate.
- Communicated with management regarding any potential problems or issues which arose during service hours.
Education
BBA - Public Relations, Advertising, And Applied Communication
Texas State University
San Marcos, TX05-2027
High School Diploma -
Navsota High School
Navasota, TX05-2023
Skills
- Cleaning Procedures
- Refunds And Exchanges
- Buy-Back Transactions
- Deposit And Withdrawal Processing
- Merchandise Stocking
- Ticket Selling
- Conflict Management
Languages
Spanish
Professional
Affiliations
- I am a person that always is adapts to change
References
References available upon request.
Timeline
Head Barback
the western steakhouse and dancehall
09.2022 - 03.2023
Cashier Team Lead
Popeyes Chicken
03.2021 - 08.2024
BBA - Public Relations, Advertising, And Applied Communication
Texas State University
High School Diploma -
Navsota High School
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