Briana Zelinsky
Lewiston
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
9
9
years of professional experience
Work History
Niagara Falls Memorial Medical Center
Niagara Falls
12.2022 - Current
- Performs ongoing and continuous follow-up review of high risk, high utilizing cases to ensure the appropriate treatment plan is followed to meet medical, mental, physical, and social needs
- Works with clients in their home setting to assist with coordination of services
- Maintains excellent and timely clinical documentation in the Health Home electronic clinical system including Comprehensive Assessments, Care Plans at the time of the assessment, and updating Care Plans as client’s needs change
- Provide on-going care management at client’s homes, community, provider offices, or at a minimum telephonically
- Uses knowledge and expertise of psychosocial components to coordinate community service utilization, provide ongoing review of plans of care, and oversee transition of care from one setting to another
Patient Care Coordinator
Niagara Falls Memorial Medical Center
Niagara Falls
12.2022 - 05.2025
- Provided emotional support and counseling to patients during difficult times.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Monitored patient progress and updated care plans accordingly.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Receptionist
WellNow Urgent Care
Niagara Fall
08.2021 - 12.2022
- Processing payments for treatments by verifying/collecting allowable insurance deductibles
- Record & document health information
- Offers financial advice and assistance to patients regarding medical bills being the liaison between patients and their insurance companies
- Processing payment arrangements.
- Assisting patients with unresolved account balances that are at risk of being placed with collections.
Server/ Bartender
American Niagara Hospitality
Niagara Fall
06.2016 - 07.2020
- Greet guests and provide menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Using point-of-sale (POS) systems for order entry and payment processing.
- Prepared drinks according to standard recipes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Customer Service Representative
KeyBank
Remote
01.2021 - 07.2020
- Contacting clients about their fraud investigation / concerns
- Helping clients with overdraft fees & payment plans
- Answering client questions with a high call volume
- Documenting client calls with call information reports
- Helping clients choose a bank account that suits their financial situation
Education
Associate's degree - Criminal Justice
Niagara County Community College
New York, NY06.2020
High school diploma -
Niagara Falls High School
NY06.2018
Skills
- Excellent written and verbal communication skills
- Resourcefulness
- Proactivity
- Exceptional organizational skills
- Multitasking
- Point of sale systems
- Customer service
- Conflict resolution
- Time management
- Communication skills
- Cash handling
- Attention to detail
- Time-management skills
- Ability to prioritize tasks
- Independence
- Quick decision-making
- Crisis intervention
- Adaptability
Timeline
Patient Care Coordinator
Niagara Falls Memorial Medical Center
12.2022 - 05.2025
Niagara Falls Memorial Medical Center
12.2022 - Current
Receptionist
WellNow Urgent Care
08.2021 - 12.2022
Customer Service Representative
KeyBank
01.2021 - 07.2020
Server/ Bartender
American Niagara Hospitality
06.2016 - 07.2020
Associate's degree - Criminal Justice
Niagara County Community College
High school diploma -
Niagara Falls High School