Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Powell

Thomasville

Summary

Dedicated customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer satisfaction and streamlining processes.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Omnicare
Mississippi
03.2024 - 08.2025
  • Delivered exceptional customer support across various channels, ensuring prompt resolution of inquiries.
  • Assisted in maintaining accurate customer records using company database systems.
  • Collaborated with team members to streamline processes and improve service efficiency.
  • Adapted quickly to new product knowledge, enhancing customer interactions and satisfaction rates.

Customer Service Representative

Sagility Health
09.2018 - 02.2021
  • Trained new staff on service protocols and best practices for effective customer engagement.
  • Conducted follow-ups with customers to ensure satisfaction and address any outstanding issues.
  • Resolved complex customer complaints by utilizing problem-solving skills and resourcefulness.
  • Participated in team meetings to discuss service improvements and share feedback on operational challenges.

Healthcare Customer Service Representative

Conduent
06.2016 - 09.2018
  • Resolved customer inquiries regarding healthcare services and benefits efficiently.
  • Educated clients on claims processes and eligibility requirements for medical services.
  • Managed high-volume phone calls while maintaining professional communication standards.
  • Collaborated with healthcare providers to ensure accurate patient information and service delivery.

PCA

Cigna
10.2014 - 06.2016
  • Led care coordination efforts to enhance patient outcomes and satisfaction.
  • Mentored junior staff on best practices for patient engagement and support.
  • Developed and implemented process improvements to streamline patient assessments.
  • Collaborated with interdisciplinary teams to address complex patient needs effectively.

Education

Associate of Science -

University of West Alabama
Livingston, AL
06-2019

High School Diploma -

Clarke County High School
Grove Hill, AL
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Omnicare
03.2024 - 08.2025

Customer Service Representative

Sagility Health
09.2018 - 02.2021

Healthcare Customer Service Representative

Conduent
06.2016 - 09.2018

PCA

Cigna
10.2014 - 06.2016

Associate of Science -

University of West Alabama

High School Diploma -

Clarke County High School