Dedicated customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer satisfaction and streamlining processes.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Omnicare
Mississippi
03.2024 - 08.2025
Delivered exceptional customer support across various channels, ensuring prompt resolution of inquiries.
Assisted in maintaining accurate customer records using company database systems.
Collaborated with team members to streamline processes and improve service efficiency.
Adapted quickly to new product knowledge, enhancing customer interactions and satisfaction rates.
Customer Service Representative
Sagility Health
09.2018 - 02.2021
Trained new staff on service protocols and best practices for effective customer engagement.
Conducted follow-ups with customers to ensure satisfaction and address any outstanding issues.
Resolved complex customer complaints by utilizing problem-solving skills and resourcefulness.
Participated in team meetings to discuss service improvements and share feedback on operational challenges.
Healthcare Customer Service Representative
Conduent
06.2016 - 09.2018
Resolved customer inquiries regarding healthcare services and benefits efficiently.
Educated clients on claims processes and eligibility requirements for medical services.
Managed high-volume phone calls while maintaining professional communication standards.
Collaborated with healthcare providers to ensure accurate patient information and service delivery.
PCA
Cigna
10.2014 - 06.2016
Led care coordination efforts to enhance patient outcomes and satisfaction.
Mentored junior staff on best practices for patient engagement and support.
Developed and implemented process improvements to streamline patient assessments.
Collaborated with interdisciplinary teams to address complex patient needs effectively.