Brianah Ortiz

• February of 2021 until now, there was a break in my resume due to pursuing my education and supporting my active duty marine husband on his career journey. After two and a half years of being a stay at home mom/wife, and relocating to do so, I have decided to finally pursue my own career goals.

• Followed safety regulations to maintain safe work environment.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Followed verbal and written instructions to properly move and ship products.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Collaborated with other package handlers to provide prompt and accurate delivery of orders.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.