Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Jo Elderkin

Orlando,FL

Summary

Dynamic Customer Service Representative with proven expertise at The Connection, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint resolution and data entry, I consistently prioritize customer needs, ensuring satisfaction and efficient order processing while maintaining detailed records for optimal service delivery.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

The Connection
08.2014 - 06.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered prompt service to prioritize customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.

Education

Falconer High School
Falconer, NY
06.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Call management
  • Product knowledge
  • Order processing
  • Team development
  • Documentation
  • Prioritization
  • De-escalation techniques
  • Assertiveness
  • Account updating

Timeline

Customer Service Representative

The Connection
08.2014 - 06.2017

Falconer High School
Briana Jo Elderkin