Briana McCloud
King Of Prussia,PA
Summary
Self-motivated technology graduate student leveraging studies in IT and Software Development, while serving 2+ years as an experienced banking professional with superior attention to detail, multitasking and planning abilities. Strong organizational, analytical, and problem solving skills with advanced skills in verbal and written communications.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Banker
PNC Bank, Universal Banker
Philadelphia, PA
10.2019 - Current
- Performs bank services, including: opening new accounts, loan applications, ACH transactions, wire transfers, bonds, payments, and securities.
- Motivated, and maintains positive, professional attitude at all times while adapting to all business conditions accordingly
- Understands cash management principles and technologies.
- Averages 45-100 client calls, and 3-8 client appointments per day with 85% success rate.
- Increased participation in departmental and continuing education meetings.
- Works with computer programs and computer controlled equipment.
Human Services Coordinator
Diamonds Townhouses, Better Tomorrows
Philadelphia, PA
06.2016 - 02.2019
- Performed assessments for over 300 residents who were seeking social services, such as subsidized housing, medical care, education, employment assistance.
- Handled multiple tasks and demonstrated ability to work well under pressure.
- Maintained documentation of all processes for team reference.
- Upheld client satisfaction by designing accurate, detailed timelines for client services, consistently updating clients of changes.
Education
Master of Science - Technology
Southern New Hampshire University
Hooksett, NH 07.2020 -
Bachelor of Arts - Fine Arts
Cheyney University of Pennsylvania
Cheyney, PA 01.2012 -
Skills
Proficiency in Office programs
Basic SQL/NoSQL
Verbal And Written CommunicationLinux/Unix (Basic)
Analytical and Critical Thinking
Automation (Beginner)
CI/CD (Beginner)
Virtualization
Problem Solving
SDLC
OOP
Cash Management
Timeline
Master of Science - Technology
Southern New Hampshire University
07.2020 -
Banker
PNC Bank, Universal Banker
10.2019 - Current
Human Services Coordinator
Diamonds Townhouses, Better Tomorrows
06.2016 - 02.2019
Bachelor of Arts - Fine Arts
Cheyney University of Pennsylvania
01.2012 -