Briana Marie Flores
Bellflower,CA
Summary
Customer service professional with extensive experience in retail sales and team collaboration at Ulta Beauty Inc. Demonstrated ability to enhance customer satisfaction through effective problem-solving and communication. Proficient in operating POS systems and maintaining organized sales environments, contributing to improved store operations and client retention. Recognized for consistently achieving personal sales goals while providing quality product recommendations to meet customer needs.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Delta Construction Group
City Of Industry, CA
11.2025 - 02.2026
- Coordinated office operations, ensuring efficient workflow and timely communication among team members.
- Managed scheduling and calendar appointments for executives, optimizing time management.
- Assisted in preparation of project documentation, maintaining accuracy and consistency across reports.
- Developed filing systems to enhance information retrieval and improve data organization.
- Supported budget tracking by processing invoices and monitoring expenses for various projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Retail Sales Associate
Ulta Beauty Inc.
Long Beach, California
11.2023 - 11.2025
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Processed transactions accurately at the cash register.
- Collaborated with team members to improve store operations.
- Educated customers about promotions and loyalty programs.
- Restocked shelves and ensured inventory was up to date.
- Handled customer complaints with professionalism and empathy.
- Trained new associates on sales techniques and procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
Food Waiter
Birrieria Jalisco
Compton, California
09.2021 - 08.2023
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu selections and explained daily specials to patrons.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Processed orders accurately using point-of-sale system for billing.
- Handled customer inquiries and resolved issues effectively and promptly.
- Supported training of new team members on service protocols and procedures.
- Monitored guest satisfaction levels and adjusted service accordingly.
- Removed dirty dishes from tables in a prompt and efficient manner.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
Customer Service Representative
EF Acoustics
Long Beach, California
07.2019 - 07.2021
- warmly welcomed guest making every guest experience positive
- listen and promptly respond adequately to guest issues or complains
- followed security procedures for guest related information
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve service efficiency and quality.
- Educated customers on product features and benefits for better understanding.
- Handled returns and exchanges according to company policies and procedures.
- Provided feedback to management on customer trends and service challenges.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
HR Administrative Assistant
FedEx
Commerce, California
07.2019 - 12.2020
- Managed employee records and maintained confidential information in HR database.
- Assisted in the recruitment process by scheduling interviews and coordinating candidate communications.
- Processed new hire paperwork and ensured compliance with company policies.
- Supported payroll processing by collecting and verifying employee timecards.
- Coordinated training sessions and maintained training records for staff development.
- Responded to employee inquiries regarding benefits, policies, and procedures promptly.
- Organized company events to promote team building and employee engagement initiatives.
- Collaborated with HR team to streamline administrative processes for efficiency improvements.
- Provided support to the HR department by preparing documents, updating databases and organizing files.
Caregiver, Special Needs
IHSS In Home Support Services
Los Angeles, California
05.2017 - 07.2019
- Assisted clients with daily living activities and personal care tasks.
- Implemented individualized care plans to meet specific client needs.
- Communicated effectively with clients and their families about care routines.
- Monitored clients' health and reported any changes to healthcare professionals.
- Provided companionship and emotional support to enhance clients' well-being.
- Managed medication schedules and ensured accurate administration of prescribed drugs.
- Maintained clean and safe living environments for clients at home.
- Collaborated with multidisciplinary teams to coordinate comprehensive care services.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Developed positive relationships with families of special needs individuals.
- Administered medication when needed according to doctor's instructions.
- Monitored physical and emotional health of clients.
- Observed, reported and documented patient status and care provided.
Education
Associate of Arts - Nursing Administration
Long Beach City College
Long Beach, CA06.2028
High School Diploma -
Bellflower High School
Bellflower, CASkills
- Customer service
- Team collaboration
- Care coordination
- Problem solving
- Time management
- Communication skills
- Retail sales
- Store maintenance
- Friendly and outgoing
- Problem-solving
- POS system operation
- Phone etiquette
- Medical terminology
- Patient care
- Electronic health records
- Clinical and administrative support
- Office administration
- Data entry
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Administrative Assistant
Delta Construction Group
11.2025 - 02.2026
Retail Sales Associate
Ulta Beauty Inc.
11.2023 - 11.2025
Food Waiter
Birrieria Jalisco
09.2021 - 08.2023
Customer Service Representative
EF Acoustics
07.2019 - 07.2021
HR Administrative Assistant
FedEx
07.2019 - 12.2020
Caregiver, Special Needs
IHSS In Home Support Services
05.2017 - 07.2019
High School Diploma -
Bellflower High School
Associate of Arts - Nursing Administration
Long Beach City College
Education and Training
other,other