SQL
Brian Arbeloa
Lenexa,US
Summary
Client-focused professional with 10+ years of experience in data analysis and project management, specializing in enhancing customer satisfaction and driving revenue growth. Proven ability to analyze customer data, identify trends, and develop actionable solutions that exceed expectations. Adept at building strong client relationships, collaborating effectively with diverse teams, and delivering exceptional results in fast-paced environments. Seeking a Customer Service Representative or Client Success Manager role to leverage my expertise.
Overview
14
14
years of professional experience
Work History
Client Success Manager
Fitter Global LTD
01.2014 - 12.2023
- Customer Satisfaction: Achieved 98% client satisfaction through personalized consultations and data-driven solutions, resulting in increased retention and positive referrals
- Data Analysis: Leveraged Excel, Tableau, and SQL to analyze customer feedback, usage patterns, and performance data, identifying areas for improvement and implementing targeted interventions
- Training and Onboarding: Developed and delivered comprehensive training programs for new clients, ensuring a smooth onboarding experience and maximizing product adoption
- Relationship Management: Built and maintained strong relationships with clients through proactive communication, active listening, and timely resolution of issues.
Customer Service Representative
Fitter Global LTD
01.2014 - 12.2023
- Customer Support: Provided exceptional customer support via phone, email, and chat, resolving inquiries, troubleshooting technical issues, and ensuring a positive customer experience
- Issue Resolution: Efficiently addressed and resolved customer complaints, demonstrating empathy, problem-solving skills, and a commitment to exceeding expectations
- Feedback Collection: Actively sought and collected customer feedback, using it to identify trends, improve processes, and enhance overall service quality
- Upselling and Cross-selling: Identified opportunities to upsell and cross-sell products and services, contributing to revenue growth and customer satisfaction.
Customer Service Representative
Smart Dot
01.2010 - 12.2013
- Customer Support: Provided prompt and effective customer support, addressing inquiries, resolving issues, and ensuring a positive customer experience
- Order Processing: Efficiently processed customer orders, ensuring accuracy, timeliness, and adherence to company policies
- Communication: Communicated clearly and professionally with customers, demonstrating excellent interpersonal and written communication skills
- Teamwork: Collaborated effectively with team members to achieve shared goals and deliver exceptional customer service.
Education
Bachelor of Science -
University of Edinburgh
Edinburgh, ScotlandSkills
- SQL
- Excel
- Tableau
- Microsoft Office Suite
- Zoom
- Slack
- Client Engagement
- Project Management
- Customer Retention
- Data Analytics
- Customer service and support
- Customer Satisfaction
Additional Information
- Proficient in virtual communication tools, adept at managing remote teams, self-motivated and results-oriented in a remote work environment.
- Data analysis, Project management, Process improvement, Presentation skills, Virtual communication, Remote team collaboration
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Healthcare benefitsCompany CultureWork-life balanceCareer advancement401k matchFlexible work hoursWork from home optionPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Tableau
Microsoft Office
Interests
Data Analysis
Sport Analysis
Market Prediction
Music Composition
Quote
“Pressure is a privilege.”
Billie Jean King
Timeline
Client Success Manager
Fitter Global LTD
01.2014 - 12.2023
Customer Service Representative
Fitter Global LTD
01.2014 - 12.2023
Customer Service Representative
Smart Dot
01.2010 - 12.2013
Bachelor of Science -
University of Edinburgh
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