Marcus Thornton
Lenexa
Summary
Results-driven professional specializing in fraud detection and data analysis. Proven track record in investigating fraud cases and enhancing compliance monitoring. Eager to leverage advanced analytics skills to minimize financial risks and drive operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banking Customer Service Representative
community America credit union
Lenexa
03.2024 - Current
- Assisted members with account inquiries and transaction processes.
- Resolved customer complaints efficiently and professionally.
- Maintained accurate records of customer interactions and transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Fraud Investigator
Spectrum
Overland Park
09.2022 - Current
- Investigated potential fraud cases using advanced analytical tools.
- Analyzed large volumes of data for potential fraud risk indicators.
- Monitored chargeback rates and developed strategies to minimize financial losses due to fraud.
- Reviewed transactions for patterns indicative of fraudulent activity.
Operations Manager
FedEx
Olathe
07.2019 - 2022
- Oversaw logistics planning and coordinated shipments to optimize delivery schedules.
- Managed daily operations and ensured compliance with company policies and procedures.
- Trained and mentored staff on operational processes and safety protocols.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Associate of Arts - Marketing
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Fraud detection
- Data analysis
- Risk assessment
- Advanced analytics
- Compliance monitoring
- SQL
Certification
Digital Marketing
Timeline
Banking Customer Service Representative
community America credit union
03.2024 - Current
Senior Fraud Investigator
Spectrum
09.2022 - Current
Operations Manager
FedEx
07.2019 - 2022
Associate of Arts - Marketing
Florida Agricultural And Mechanical University