BRIAN C. DAWSON
Rockwall,TX
Summary
Knowledgeable Technical Support Engineer ready to undertake management of challenging technical environments. Consummate provider of flawless operational continuity. Proponent of consistent technological growth through exceptional engineering. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Network Engineer - Contractor
Classified Government Agency
02.2023 - Current
- Fiber Installation and Termination
- Install Security Systems
- Network/Server Rack Install
- Troubleshoot Hardware
Information Technology Technician - Contractor
Ut Southwestern Cancer Care Outpatient Building
12.2022 - 03.2023
- Executed end-to-end IT deployment
- Encompassing the installation and configuration of TVs, monitors, all-in-one desktops, printers, laptops, and tablets
- Coupled with expert cable management techniques to ensure seamless functionality and a polished workplace environment
- Monitored system performance to identify potential issues
Information Technology Technician
Refinitiv London Stock Exchange Group
08.2022 - 02.2023
- Obtained High Security Clearance to Decommission British Global Provider of Financial Market Data and Infrastructure Data Hall
- Update and Maintain servers and systems to keep networks fully operational during peak periods
- Establish, repair, and optimize networks by installing wiring, cabling and devices
- Manage system-wide operating system and software deployments as well as related software upgrade problems
- Set up hardware and software in optimal configurations to meet network performance requirements
- Lead and Deliver network technology training to junior team members and end-users
Technical Support Engineer
The State of Texas
01.2022 - 08.2022
- Serve as primary point of contract for support relating to owned solutions and products
- Awarded State and Government Clearance
- Imaging and deploying new computers for integration into company networks and systems Travel with engineers on customer site visits to respond to specific technical questions Update and maintain current customer support database
- Rolled out software updates and applied server patches to thwart from penetrating networks
- Patched software and installed new versions to eliminate security problems and protect data
- Maintained office PCs', networks, and mobile devices
- Linked computers to network peripheral equipment
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software
Network Engineer
MLW Global
01.2017 - 01.2022
- Advance enterprise IT field support in a mixed environment MAC/PC supports 800+ end users - both local and remote
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Created VPN infrastructure and allowed for secure remote connections
- Integrated data, voice, and video networks for use in multi-site installations
- Provided complete end-to-end engineering and installation and route-based IP network solutions
- Initiated and managed network test facilities to verify network hardness and resilience
Network Engineer Intern
Sakari Solutions
01.2016 - 01.2017
- Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing
- Analyzed, troubleshot, and enhanced network performance to drive efficiency
- Installed software on users' computers, in accordance to their specific requirements
- Monitored network flow and ensured that all computers were properly secured by installing and upgrading antivirus software
- Troubleshot problems with users' computers and the network and ensured that downtime was minimized
- Created tickets for technical problems that could not be resolved at Tier 1
- Escalated tickets to information technology manager
- Maintained company servers, computers, printers, cables and other equipment
Education
Bachelor of Science - Computer Science, Commerce
A&M
Commerce, TX12.2019
Skills
- IT Support
- Microsoft Windows and Office
- MAC OS X
- Online Correspondence
- Desktop Set-Up
- Troubleshooting Network Issues
- Help Desk Support
- Development Documentation
- Mobile Device Repair
- Firewall Installation
Timeline
Network Engineer - Contractor
Classified Government Agency
02.2023 - Current
Information Technology Technician - Contractor
Ut Southwestern Cancer Care Outpatient Building
12.2022 - 03.2023
Information Technology Technician
Refinitiv London Stock Exchange Group
08.2022 - 02.2023
Technical Support Engineer
The State of Texas
01.2022 - 08.2022
Network Engineer
MLW Global
01.2017 - 01.2022
Network Engineer Intern
Sakari Solutions
01.2016 - 01.2017
Bachelor of Science - Computer Science, Commerce
A&M
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