Brian Jones
Decatur,GA
Summary
Experienced restaurant manager with over three years of hands-on experience in high-paced environments. Skilled in managing large teams, organizing high-profile events, and maintaining operational efficiency. Expertise in budgeting, scheduling, and customer relations, with a track record of ensuring excellent service and smooth day-to-day operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Workspace Assistant
FanDuel
Atlanta, GA
01.2024 - 09.2024
- Organized team events, including happy hours and office-wide celebrations, translating those skills into restaurant event planning and customer engagement
- Provided high-level customer service to new and visiting employees, a skill easily transferable to creating memorable guest experiences in the restaurant environment
- Managed office logistics, including event setup and catering coordination, directly applicable to planning restaurant events and private dining experiences
General Manager
The Lawrence Restaurant
Atlanta, GA
02.2017 - 08.2019
- Managed a team of over 30 staff members in a fast-paced, high-pressure environment, ensuring exceptional service during peak hours
- Organized and coordinated private events for high-profile guests (including FX Networks), as well as special community events like Atlanta Pride celebrations and holiday parties
- Managed budgets, payroll, and P&L reconciliation, ensuring financial stability and accurate forecasting for business growth
- Maintained inventory for both front and back of house, coordinating with suppliers to ensure the timely delivery of high-quality ingredients and supplies
- Developed and implemented staff schedules, optimizing coverage during high-demand periods
- Resolved guest complaints and issues swiftly, maintaining high standards of customer satisfaction and retention
Server/Wine Manager
Brick Store Pub
Decatur, GA
01.2016 - 02.2017
- Managed weekly wine inventory and placed orders, ensuring that stock levels were maintained and aligned with guest preferences and seasonal demand
- Led wine education classes, providing staff with in-depth knowledge of wine varieties, pairings, and service techniques to enhance the guest experience
- Assisted in new server training, revising training materials and conducting hands-on instruction to ensure new hires were well-prepared to deliver exceptional service
- Demonstrated extensive knowledge of food and beer, helping guests make informed choices and contributing to overall guest satisfaction
Administrative Manager
Neighborhood Dining Group (Minero)
Atlanta, GA
10.2015 - 01.2016
- Collaborated with the company controller to process all new hire paperwork, ensuring compliance with onboarding policies and procedures
- Managed vendor relationships, receiving all incoming orders and issuing timely payments, maintaining strong vendor partnerships
- Handled payroll for over 80 employees, managing labor projections and budgeting to ensure operational efficiency and financial sustainability
Education
BA - Theatre (Performance)
Georgia College & State University
Milledgeville, GASkills
- Team management and leadership
- Event planning and coordination
- Budgeting and profit & loss (P&L) reconciliation
- Customer service and guest relations
- Staff training and scheduling
- Inventory management and procurement
- Conflict resolution and problem-solving
- POS systems (Aloha, Restaurant Manager, Toast)
- Office Administration
- Administrative Support
Certification
- ServSafe Food Handler Certification (2019)
- Alcohol Server Certification (2012-2019)
Availability
[Full-time/Part-time/Weekends]
References
References available upon request.
Timeline
Workspace Assistant
FanDuel
01.2024 - 09.2024
General Manager
The Lawrence Restaurant
02.2017 - 08.2019
Server/Wine Manager
Brick Store Pub
01.2016 - 02.2017
Administrative Manager
Neighborhood Dining Group (Minero)
10.2015 - 01.2016
- ServSafe Food Handler Certification (2019)
- Alcohol Server Certification (2012-2019)
BA - Theatre (Performance)
Georgia College & State University
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