BRIANDA BORUNDA
Amarillo,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Atmos Energy
Amarillo, TX
01.2024 - Current
- Opened and managed new customer accounts, ensuring accurate setup and timely service activation.
- Assisted with service reconnections by coordination with field technicians and resolving account issues.
- Handled emergency calls for gas leaks and outages, following safety protocols to dispatch crew and protect customers.
- Delivered professional customer support by answering billing, service, and account inquiries.
- Maintained detailed records and documentation to ensure compliance with company and regulatory standards.
Lead Child & Youth Program Assistant
Fort Riley Child & Youth Services
Fort Riley, KS
09.2018 - 08.2023
- Plans, coordinates, and conducts activities for program participants based on observed needs of individual children and youth. Prepares and implements program options for children and youth with special requirements.
- Instructs team members in specific task and job techniques; makes available written instructions, reference materials, and supplies. Explains program guidelines, procedures, policies, and directives to team members.
Insurance Sales and Customer Service Representative
HGS
El Paso, TX
08.2017 - 02.2018
- Sold and promoted insurance policies by identifying customer needs and recommending tailored coverage options.
- Educated customers on policy details, benefits, and claims processes to ensure understanding and satisfaction.
- Processed premium payments, managed billing inquiries, and maintained accurate account records.
- Consistently met and exceeded sales goals in a fast-paced, performance-driven environment.
Customer Service Representative
Atmos Energy
Amarillo, TX
08.2016 - 02.2017
- Opened and managed new customer accounts, ensuring accurate setup and timely service activation.
- Assisted with service reconnections by coordination with field technicians and resolving account issues.
- Handled emergency calls for gas leaks and outages, following safety protocols to dispatch crew and protect customers.
- Delivered professional customer support by answering billing, service, and account inquiries.
- Maintained detailed records and documentation to ensure compliance with company and regulatory standards.
Education
High School Diploma -
Caprock High School
Amarillo, TexasSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
COMMUNICATION
Excellent communication skills in both English and Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Atmos Energy
01.2024 - Current
Lead Child & Youth Program Assistant
Fort Riley Child & Youth Services
09.2018 - 08.2023
Insurance Sales and Customer Service Representative
HGS
08.2017 - 02.2018
Customer Service Representative
Atmos Energy
08.2016 - 02.2017
High School Diploma -
Caprock High School