Briane Sivels
Lincoln,DE
Summary
Highly motivated technology professional with strong communication skills and a proven track record in ServiceNow administration, Agile methodologies, and IT service management. Experienced in project coordination, client relations, and process optimization. Eager to leverage technical expertise and educational background in Management Information Systems to contribute effectively in an Entry-level IT or Data Analyst role. Proactive professional offering many years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity, and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.
Overview
2
2
years of professional experience
Work History
Management Analyst
Thurman Adams Service Center
05.2024 - Current
- Manage executive calendars, coordinate meetings, and prepare correspondence and presentations
- Organize logistics for events, ensuring seamless operations and client satisfaction
- Maintain efficient office filing systems and manage inventory of office supplies.
Administrative Executive Assistant
Delaware Psychiatric Center
01.2024 - 05.2024
- Supported agency operations, interfacing with various departments and external entities
- Developed and maintained databases, conducted research, and prepared analytical reports
- Ensured adherence to agency policies and improved operational efficiency.
Technical Consultant
Code Differently with ServiceNow
07.2022 - 12.2023
- Provided technical leadership and mentored team members on ServiceNow best practices
- Collaborated on project deliverables, ensuring high-quality results and client satisfaction
- Contributed to the development and integration of systems using ServiceNow platform.
Business Central Functional Consultant / ERP Intern
Dynamic Consultants Group
09.2023 - 11.2023
- Facilitated communication between teams, improving collaboration and operational efficiency
- Authored procedural documents and delivered client-specific demos, enhancing user experience
- Contributed to project success by ensuring data accuracy and providing effective client support.
Education
Master of Science - Computer Sciences
Wilmington University
New Castle, DE08-2024
Bachelor of Science - Information Systems Management
Wilmington University
Wilmington, DE06-2024
Skills
- ServiceNow Administration
- CSDM and CMDB
- ITIL and ITSM
- Scrum and Agile Methodologies
- Cross-Functional Collaboration
- Customer Satisfaction and Retention
- HTML, CSS, JavaScript
- Tableau, Power BI, Business Central
Certifications
- Certified Scrum Master, Scrum Alliance, 2022, No expiration
- Business Central Functional Consultant, Microsoft, 2023
Timeline
Management Analyst
Thurman Adams Service Center
05.2024 - Current
Administrative Executive Assistant
Delaware Psychiatric Center
01.2024 - 05.2024
Business Central Functional Consultant / ERP Intern
Dynamic Consultants Group
09.2023 - 11.2023
Technical Consultant
Code Differently with ServiceNow
07.2022 - 12.2023
Master of Science - Computer Sciences
Wilmington University
Bachelor of Science - Information Systems Management
Wilmington University
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