Summary
Overview
Work History
Education
Skills
Timeline
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BRIANE SIVELS

Www.linkedin.com/in/brianesivels

Summary

Highly motivated technology professional with strong communication skills and a proven track record in ServiceNow administration, Agile methodologies, and IT service management. Experienced in project coordination, client relations, and process optimization. Proactive professional offering many years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity, and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.

Overview

2
2
years of professional experience

Work History

Management Analyst

Thurman Adams Service Center
05.2024 - Current
  • Manage executive calendars, coordinate meetings, and prepare correspondence and presentations
  • Organize logistics for events, ensuring seamless operations and client satisfaction
  • Maintain efficient office filing systems and manage inventory of office supplies

Administrative Executive Assistant

Delaware Psychiatric Center
01.2024 - 05.2024
  • Supported agency operations, interfacing with various departments and external entities
  • Developed and maintained databases, conducted research, and prepared analytical reports
  • Ensured adherence to agency policies and improved operational efficiency

Technical Consultant

Code Differently with ServiceNow
07.2022 - 12.2023
  • Provided technical leadership and mentored team members on ServiceNow best practices
  • Collaborated on project deliverables, ensuring high-quality results and client satisfaction
  • Contributed to the development and integration of systems using ServiceNow platform

Business Central Functional Consultant / ERP Intern

Dynamic Consultants Group
09.2023 - 11.2023
  • Facilitated communication between teams, improving collaboration and operational efficiency
  • Authored procedural documents and delivered client-specific demos, enhancing user experience
  • Contributed to project success by ensuring data accuracy and providing effective client support

Education

Bachelor of Science: Information Systems Management -

Wilmington University
06.2024

Skills

  • ServiceNow Administration
  • CSDM and CMDB
  • ITIL and ITSM
  • Scrum and Agile Methodologies
  • Cross-Functional Collaboration
  • Customer Satisfaction and Retention
  • HTML, CSS, JavaScript
  • Tableau, Power BI, Business Central
  • Business Central
  • Scrum Master

Timeline

Management Analyst

Thurman Adams Service Center
05.2024 - Current

Administrative Executive Assistant

Delaware Psychiatric Center
01.2024 - 05.2024

Business Central Functional Consultant / ERP Intern

Dynamic Consultants Group
09.2023 - 11.2023

Technical Consultant

Code Differently with ServiceNow
07.2022 - 12.2023

Bachelor of Science: Information Systems Management -

Wilmington University
BRIANE SIVELS