Brian “Jumbo” Cauthen
Russellville,AR
Summary
Driven professional with a proven track record at Vanderbilt Mortgage and Finance Inc., excelling in customer relations and territory management. Demonstrated ability to enhance client satisfaction and loyalty, while effectively managing extensive travel for home inspections. Skilled in technical understanding and negotiation, contributing to significant team performance improvements and business growth.
Overview
20
20
years of professional experience
Work History
Home Inspection Field Representative
Vanderbilt Mortgage and Finance Inc.
Maryville, TN
01.2004 - 05.2024
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Drove 1500-2000 miles per week to inspect homes in the field including verifying occupancy, talking to customers and getting those behind on payments on the phone with the office, doing condition reports of abandoned homes and securing vacant homes by changing locks
Education
Bachelor Of Science - Sociology
Arkansas Tech University
Russellville, AR05.1999
Skills
- Goal-oriented mindset
- Customer Relations
- Effective negotiation
- Route coordination
- Networking abilities
- Territory Management
- Account Management
- Technical understanding
- Account Servicing
Timeline
Home Inspection Field Representative
Vanderbilt Mortgage and Finance Inc.
01.2004 - 05.2024
Bachelor Of Science - Sociology
Arkansas Tech University