Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brianka Murray

Pensacola,Florida

Summary

I am a self-confident, creative person working to accomplish something great with my amazing work ethics and great skill of fast learning.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Navy Federal Credit Union
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Sacred Heart Wound Care Call Center
04.2023 - Current
  • Answered and dispatched calls to appropriate destinations
  • Responded to and resolved patient concerns when feasible
  • Schedule and rescheduled patient appointments as needed

Online grocery associate

Walmart
05.2020 - 01.2021
  • Capped bins so that anything online that needed to be restock made it out
  • Help any customer that need help while I’m on the floor picking items
  • Stepping up in other departments to help out when I’ve completed my task in my department
  • Help make sure the back of the store is organized in bins are all scanned right
  • (temporarily hired)

Cashier

Sweetcone ice cream shop
07.2018 - 01.2020
  • Ensured that each customer received outstanding customer service by providing a friendly environment while efficiently bagging groceries
  • Offered assistance around the shop to make sure each customer was helped
  • Offered kids friendly service to every customer with a child that came to my register
  • Stepped up with any customer with a disability or that was elderly to hold the door
  • Took initiative and stocked supplies and performed store maintenance during slow periods
  • Stayed up to date with company changes and upcoming developments to provide the best service

Education

Certificate - Phlebotomy

MedDoc
Pensacola, FL
12.2024

Certificate - Medical Assistant

MedDoc Training
Pensacola, FL
12.2024

High school diploma - undefined

Pine forest high school
01.2021

Skills

  • Problem resolution
  • Call center experience
  • Client relations
  • Call management
  • Appointment scheduling
  • Relationship building

Accomplishments

  • SGA at Meridian highschool - August2018
  • Took America Sign Language
  • Played Jv basketball1 year and Varsity basketball2 years

Certification

  • Basic Life Support
  • Medical Assistant
  • Phlebotomy Tech

Timeline

Customer Service Representative

Navy Federal Credit Union
06.2024 - Current

Sacred Heart Wound Care Call Center
04.2023 - Current

Online grocery associate

Walmart
05.2020 - 01.2021

Cashier

Sweetcone ice cream shop
07.2018 - 01.2020

High school diploma - undefined

Pine forest high school

Certificate - Phlebotomy

MedDoc

Certificate - Medical Assistant

MedDoc Training

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Brianka Murray