Brian M. Knazik
Cleveland,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
United Cerebral Palsy of Greater Cleveland
03.2022 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Information Governance Clerk
Thompson Hine LLP
03.2013 - 11.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Legal File Clerk
Stafford Law Company
06.2002 - 11.2009
- Assisted in training new Legal File Clerks on proper filing procedures and best practices, contributing to greater efficiency within the department.
- Safeguarded vital case-related information through meticulous adherence to retention schedules and secure destruction policies.
- Ensured accuracy of filed documents through regular audits and necessary adjustments, maintaining a high level of data integrity.
- Enhanced communication between departments by regularly updating colleagues on changes to file locations or statuses.
- Streamlined document retrieval process for attorneys, improving case preparation efficiency.
- Collaborated with paralegals to compile essential documents for trial preparation, resulting in more organized case presentations.
Legal File Clerk
Javitch Block
06.1998 - 02.2002
- Safeguarded vital case-related information through meticulous adherence to retention schedules and secure destruction policies.
- Enhanced communication between departments by regularly updating colleagues on changes to file locations or statuses.
- Provided excellent customer service to both internal and external clients by responding efficiently to requests for information or assistance.
- Maintained an up-to-date knowledge of legal terminology and procedures, ensuring accurate categorization and processing of diverse case materials.
Education
Vocational Certificate of Completion - Accounting And Computer Applications
Polaris Career Center
Middleburg Heights, OH06-1994
High School Diploma -
Fairview High School
Fairview Park, OH06-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint resolution
- Paperwork processing
- Administrative support
- Clerical support
- Filing
Timeline
Customer Service Representative
United Cerebral Palsy of Greater Cleveland
03.2022 - 09.2022
Information Governance Clerk
Thompson Hine LLP
03.2013 - 11.2021
Legal File Clerk
Stafford Law Company
06.2002 - 11.2009
Legal File Clerk
Javitch Block
06.1998 - 02.2002
Vocational Certificate of Completion - Accounting And Computer Applications
Polaris Career Center
High School Diploma -
Fairview High School
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