Brian Stephens
Colorado Springs,CO
Summary
Assisted team members in providing excellent customer service through shared expertise in pest control.,Delivered quality termite control services to enhance customer satisfaction and meet service standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Termite Control Service Rep
Terminix
Colorado Springs, CO
03.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring timely arrivals and minimizing customer wait times.
- Maintained detailed records of customer interactions to enhance service quality and compliance.
- Trained new team members on operational procedures and customer engagement techniques.
- Attic remediation
- Termite treatment
- Exclusion services
Service Ops Specialist
Schwan's Home Service
Colorado Springs, CO
09.2019 - 03.2024
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets using Excel, Word, PowerPoint.
- Developed and updated tracking spreadsheets using Microsoft tools.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated customer needs and feedback to drive product and service improvements.
Cavalry Scout (19D)
U.S. Army Active Duty
04.2010 - 09.2019
- Processed over 850 military school request while assigned as the brigade schools NCO.
- Conducted audits on government credit cards.
- Maintained one hundred percent accountability of military equipment valued at $3.5 million.
- Keep track of all schools using Microsoft office tools such as Excel, Word, PowerPoint.
- Assigned to the Army Reconnaissance Course instructing soldiers and officers on on how to conduct reconnaissance.
- Trained over 40 subordinates on the proper use and maintenance of all equipment assigned to the soldier. Train soldiers how do their main job as a scout doing reconnaissance.
- Awards and Decorations - Army Commendation Medal (2), Army Achievement Medal (4), Global War On Terrorism Medal, Good Conduct Medal (3), Noncommisioned Officer Professional Development Ribbon, National Defense Service Medal, Army Service Ribbon, Drivers Badge, Certificate of Achievement (2)
Body Shop Technician
Cowan Equipment
Martinsburg, PA
01.2008 - 01.2010
- Body damage and paint on tractors
- Installation of cab interior and radio units
- Tire replacements
- Assisted customers in sales of finding the proper equipment suited for their needs.
Education
High School Diploma -
Central High School
Martinsburg, PASkills
- Customer Relations
- Problem Solving
- Independent Work Ethic
- Supply Management
- Root Cause Analysis
- Professional Pest Control
- Business Management
- Team Building
- Microsoft Office
- Proficient in Software
- Audit Reporting
- Vehicle Inspection
- Service Scheduling
- Computer Controlled Devices
Certification
General Pest Control
Wood Destroying Organisms
Wood Destroying Organisms QS
Timeline
Termite Control Service Rep
Terminix
03.2024 - Current
Service Ops Specialist
Schwan's Home Service
09.2019 - 03.2024
Cavalry Scout (19D)
U.S. Army Active Duty
04.2010 - 09.2019
Body Shop Technician
Cowan Equipment
01.2008 - 01.2010
High School Diploma -
Central High School