Cole Goldman
Long Beach,CA
Summary
Hard-working recent college graduate with a Bachelor of Arts in History and a minor in Linguistics, with 5+ years of work experience. Aiming to leverage my customer service experience and proven knowledge of public relations, guest requests, processing operational needs, and completing reports to successfully fill the role at your organization. Frequently praised as diligent by my peers, I can be relied upon to help achieve the goals of the company.
Overview
8
8
years of professional experience
Work History
Termite Control Service Rep
Rentokil Terminix
02.2024 - 01.2025
- Delivered termite inspection, treatment, and prevention services for residential and commercial properties.
- Assessed pest problems and developed customized treatment plans to eliminate infestations.
- Educated customers on termite control, prevention strategies, and ongoing maintenance.
- Maintained a high level of customer satisfaction through effective communication and service.
- Ensured compliance with safety regulations and company standards during service delivery.
- Managed and documented service appointments, treatments, and client interactions efficiently.
- Demonstrated strong problem-solving skills and attention to detail in identifying termite issues.
Operations & Customer Relations Representative
Candlelight Bakery
06.2021 - 02.2024
- Operations
- Customer Service
- Maintained professional working relationships and promoted open lines of communication with staff.
- Facilitated unloading and stocking of merchandise according to operational guidelines.
Baseball Umpire
Stearns Park
01.2019 - 09.2019
- Inspected game sites for compliance with regulations and safety requirements.
- Resolved claims of rule infractions and complaints by participants and assessed any necessary penalties, according to regulations.
- Signaled participants or other officials about infractions and to regulate play.
- Inspected sporting equipment and examined participants to ensure compliance with event and safety regulations.
Event Staff and Security
CSC - Contemporary Services Corporation
06.2017 - 09.2019
- Managed long lines of guests, facilitating event registration.
- Developed relationships with guests to maximize satisfaction.
- Crowd Control and Conflict Resolution
- Customer Service
- Security & Safety
Education
Bachelor of Arts - History
University of California, Santa Cruz
Santa Cruz, CA06-2022
Skills
- Excellent Communication Skills
- Operations
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Excellent Attention to Detail,
- Solid understanding of Microsoft Office
- Unloading and Stocking
- Time Management
- Problem-Solving Skills,
Timeline
Termite Control Service Rep
Rentokil Terminix
02.2024 - 01.2025
Operations & Customer Relations Representative
Candlelight Bakery
06.2021 - 02.2024
Baseball Umpire
Stearns Park
01.2019 - 09.2019
Event Staff and Security
CSC - Contemporary Services Corporation
06.2017 - 09.2019
Bachelor of Arts - History
University of California, Santa Cruz
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