Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishments Details
Certification
Timeline
Generic

Shuprina Thompson

Orlando,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

23
23
years of professional experience
1
1
Certification

Work History

PHARMACY SERVICE REP

CVS PHARMACY
03.2017 - Current
  • Assist Patients, Doctors and Nurses with Prescriptions
  • Processing insurance claims
  • Enrolling New patients
  • Scheduling prescriptions delivery Educate patients on prescriptions, and copays and co pay assistance.
  • PAL/SME- Assisting new hires in a training environment
  • Chat assist- Assisting Agents through teams while in production
  • Interim Lead
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

PHARMACY TECHNICIAN

XEROX
11.2013 - 11.2015
  • Processing prescription orders, faxes, approving prior authorizations, sending claims for appeals.

MEDICAL SCREENER

OCTAPHARMA
03.2011 - 10.2013
  • Greet and built rapport with donors, performed vital testing, screened for eligible donors
  • Cleans and maintains equipment on a daily basis and troubleshooted issues.

Quality Analysis Specialist

24-7 Intouch
03.2009 - 03.2011
  • Reviewed and monitored pre-recorder/ lives calls to ensure SOP was followed and providing constructive feedback to call center agents.
  • Ensured adherence to company policies and procedures during customer interactions, maintaining a high level of compliance within the call center.
  • Worked well in a team setting, providing support and guidance.

UNLICENSED INSURANCE AGENT

CONNEXTIONS
05.2001 - 11.2006
  • Patient education, appointment setter for Medicare seminars, general customer service, explanation of benefits
  • Member services.

Education

ASSOCIATES OF ARTS - MEDICAL ADMIN ASST.

GALIANO CAREER ACADEMY
01.2008

HIGH SCHOOL DIPLOMA -

APOPKA HIGH SCHOOL
01.1993

Skills

  • Critical Thinking
  • Creative Problem Solver
  • Conflict Resolution
  • Strong Organizational Skills
  • Customer Relations
  • Excellent Interpersonal Skills
  • Self Motivated
  • Excellent Communication Skills
  • Quality Assurance
  • Customer Service
  • LiveChat Messaging
  • Multi-Line Phone Systems
  • Medication Dispensing

Accomplishments

Very strong background in customer service and patient care. I have 15+ years in the telecommunications industry. Energetic and reliable customer service professional highly skilled in a high-volume call/fast paced environment.

Accomplishments Details

On multiple occasions I received employee of the month as well as customer compliment callbacks and merit raises.

Certification

PAL/SME Certificate

Timeline

PHARMACY SERVICE REP

CVS PHARMACY
03.2017 - Current

PHARMACY TECHNICIAN

XEROX
11.2013 - 11.2015

MEDICAL SCREENER

OCTAPHARMA
03.2011 - 10.2013

Quality Analysis Specialist

24-7 Intouch
03.2009 - 03.2011

UNLICENSED INSURANCE AGENT

CONNEXTIONS
05.2001 - 11.2006

ASSOCIATES OF ARTS - MEDICAL ADMIN ASST.

GALIANO CAREER ACADEMY

HIGH SCHOOL DIPLOMA -

APOPKA HIGH SCHOOL

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