Summary
Overview
Work History
Education
Skills
Timeline
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JORDAN SMITH

Arlington

Summary

I am a self-motivated professional with a strong ambition to succeed. I am seeking to join an organization where I can grow and contribute to its success. My extensive experience in customer service has equipped me with the skills to work independently and effectively navigate challenges.

Overview

5
5
years of professional experience

Work History

Vehicle Control Rep

Hertz
07.2022 - Current
  • Managing 300 emails daily while fostering client relationships through outstanding customer service, efficient problem-solving, and collaborative teamwork.
  • Ensure an appropriate and timely resolution to overdue rental contracts using good judgment in determining, and executing an appropriate resolution for each customer.
  • Initiated outbound calls to track down repossessed vehicles and collaborated with law enforcement to locate/report stolen vehicles.
  • Effectively use all available resources to obtain an extension, the return of, or resolve overdue contracts in a timely manner within established guidelines.

Receptionist

Integris Health
04.2020 - 06.2022
  • Welcomed incoming visitors and customers in a professional manner, offering friendly and knowledgeable assistance.
  • Managed appointment confirmations, maintained communication with patients, and updated patients records accordingly.
  • Responded to phone inquiries promptly and directed incoming calls to the appropriate departments.
  • Ensured the reception area was tidy and well-organized to create a positive first impression for visitors.

Education

Associate Degree - Science

Grambling State University
Grambling, LA
05.2022

Skills

  • Excellent communication skills
  • Fast Learner
  • Strong leadership skills
  • 70 wpm typist
  • Detail Oriented
  • Time Management

Timeline

Vehicle Control Rep

Hertz
07.2022 - Current

Receptionist

Integris Health
04.2020 - 06.2022

Associate Degree - Science

Grambling State University

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