Mari Stoutt
Orlando,FL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Vehicle Service Attendant, Customer Service Rep
Hertz Car Rental
03.2022 - Current
- Clean and maintain fleet vehicles for busy airport car rental agency
- Assess, identify, document, and report all interior damage
- Improve efficiency and faster car cleaning turn-around by initiating method to clean three cars instead of one
- Completed cars per hour compared to standard company requirement of cars per hour
- Remove wasted travel time between office and service areas, and eliminated confusion concerning rental, cleaning, and maintenance
- Improved customer satisfaction rate and increased number of returned cars with full fuel tanks..
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested additional services to customers in order to meet upsell goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
SIGNAL SUPPORT SPECIALIST
United States Army
01.2020 - 02.2022
- Assembled electrical systems and prototypes, using hand tools and measuring instruments
- Replaced defective components and parts, used hand tools and precision instruments
- Set up and operated specialized and standard test equipment to diagnose, test, and analyze performance of electronic components, assemblies, and systems
- Provided user applications and engineering support and recommendations for new and existing equipment with regard to installation, upgrades and enhancements
- Read blueprints, wiring diagrams, schematic drawings, or engineering instructions for assembling electronics units, applying knowledge of electronic theory and components
- Participated in training and continuing education activities to stay abreast of engineering and industry advances
- Modified, maintained and repair electronics equipment and systems to ensure proper functioning
- Maintained system logs and manuals to document testing and operation of equipment
- Calculated design specifications and cost, material and resource estimates and prepared project schedules and budgets
- Ensured adherence to design specifications and compliance with applicable electrical codes and standards
- Compiled and maintained records documented engineering schematics, installed equipment, installation and operational problems, resources used, repairs, and corrective action performed
- Integrated software and hardware components, used computer, microprocessor and control architecture
- Installed and maintained electrical control systems, industrial automation systems, and electrical equipment, including control circuits, variable speed drives, and programmable logic controllers..
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems
Education
High School Diploma -
Cypress Creek High School
Orlando, FLORIDA06.2018
Skills
- Excellent Communication Multitasking and Organization Customer Data Confidentiality Customer Service
- Estimating Accuracy Responding to Difficult Customers Calm and Professional Under Pressure
- POS Systems and Ordering Platforms Maintaining Clean Work Areas Vehicle Preparation
- Team Collaboration Courteous with Strong Service Mindset Efficient and Detail-Oriented
- Listening Skills
- Handling Customer Complaints
- Production Goals
- Performance Goals Building Customer Trust and Loyalty
- Upbeat and Positive Personality Attention to Detail
- Service Recommendations
Timeline
Vehicle Service Attendant, Customer Service Rep
Hertz Car Rental
03.2022 - Current
SIGNAL SUPPORT SPECIALIST
United States Army
01.2020 - 02.2022
High School Diploma -
Cypress Creek High School