BRIAN A. MILLER
Wilmington,NC
Summary
Dynamic professional with a proven track record at Advanced Homecare, excelling in order accuracy and compassionate patient support. Skilled in insurance verification and logistics coordination, I consistently enhance workflow efficiency and customer satisfaction. My expertise in EMR documentation and team collaboration drives successful outcomes in fast-paced environments.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Driver
Lyft
Wilmington, NC
01.2020 - Current
- Maintained a 5-star rating for delivery and transport services.
- Provided reliable, friendly customer service and ensured accurate, timely order fulfillment.
Service Writer
Battleship Cycles & Marine
Wilmington, NC
01.2025 - 08.2025
- Managed work orders, cost estimates, billing, and repair coordination with technicians.
- Enhanced workflow by resolving service conflicts and tracking inventory needs.
Driver
Chick-fil-A
Wilmington, NC
01.2024 - 08.2024
- Safely and courteously deliver orders to guests.
- Order verification.
- Packaging, and timely delivery.
- Drivers also assist with in-store tasks like food preparation, cleaning, and restocking when not on a delivery, and they must represent the brand positively at all times.
Hospice Patient Account Representative
AdaptHealth
High Point, NC
01.2023 - 08.2023
- Managed 60+ weekly HME orders; ensured accuracy of documentation and delivery.
- Resolved intake issues, saving clients over 100 hours in rework annually.
- Supported hospice staff with real-time updates, demonstrating compassion and clarity.
Coordinator I
Medical Review Institute of America
Wilmington, NC
01.2022 - 08.2022
- Performed data cleaning and entry with 100% accuracy under tight deadlines.
- Resolved service issues, achieving a 100% customer satisfaction rate.
- Maintained accounting records and worked across systems including STAR.
Clinical Access Coordinator
Transitions Hospice
Raleigh, NC
09.2019 - 01.2020
- Collected patient data via Epic; processed 20+ hospice referrals weekly.
- Communicated with families to ensure seamless care transitions.
- Managed sensitive documentation within HIPAA and compliance standards.
Transition-to-Home Liaison
Advanced Homecare
High Point, NC
04.2003 - 11.2019
- Verified insurance and completed order authorizations for durable medical equipment.
- Handled ICD9 and HCPCS coding with exceptional accuracy.
- Delivered compassionate patient education on equipment use and support.
Senior Airman | General Purpose Vehicle Mechanic
United States Air Force
Raleigh, NC
10.1985 - 09.1990
- Performed preventive maintenance on military vehicles and equipment.
- Collaborated with team members to troubleshoot complex mechanical problems.
- Utilized diagnostic tools to assess vehicle performance and safety standards.
- Maintained accurate records of repairs and maintenance activities.
- Ensured compliance with military regulations during all repair processes.
Education
High School Diploma -
Morgantown High School
Morgantown, WV06-1985
Skills
- Order entry and data accuracy
- Insurance verification
- Logistics and vendor coordination
- EMR documentation and compliance
- HIPAA regulations adherence
- Troubleshooting and remote support
- Team collaboration
- Epic, Netsmart, and Brightree proficiency
- DME management
- STAR methodology application
- Microsoft Office and Google Suite expertise
- Data entry tools utilization
Military Service
United States Air Force, Raleigh, NC, Senior Airman, General Purpose Vehicle Mechanic, 10/01/85, 09/01/90
Certification
HIPAA Certification
Timeline
Service Writer
Battleship Cycles & Marine
01.2025 - 08.2025
Driver
Chick-fil-A
01.2024 - 08.2024
Hospice Patient Account Representative
AdaptHealth
01.2023 - 08.2023
Coordinator I
Medical Review Institute of America
01.2022 - 08.2022
Driver
Lyft
01.2020 - Current
Clinical Access Coordinator
Transitions Hospice
09.2019 - 01.2020
Transition-to-Home Liaison
Advanced Homecare
04.2003 - 11.2019
Senior Airman | General Purpose Vehicle Mechanic
United States Air Force
10.1985 - 09.1990
High School Diploma -
Morgantown High School