Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briann Castro

Copiague,NY

Summary

Dedicated, customer-focused professional with over 8 years of experience delivering high-quality service in fast-paced environments. Expertise in handling inquiries, resolving issues, and fostering strong customer relationships through effective communication, empathy, and efficiency. Proficient in utilizing task management systems, managing multiple tasks simultaneously, and maintaining a positive, professional demeanor under pressure. A strong commitment to enhancing customer satisfaction and actively contributing to team success drives every interaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Inside Property Adjuster

Allstate Insurance Co
10.2024 - Current
  • Ensured regulatory compliance across all activities within the adjusting process while maintaining strict adherence to privacy laws regarding sensitive client information.
  • Collaborated with outside experts such as contractors and engineers to accurately assess property damages and determine repair costs.
  • Streamlined documentation processes for more efficient claim handling, reducing overall timelines for closure.
  • Increased efficiency by effectively utilizing claims management software tools to track progress and monitor workload distribution.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Performed 60-80 virtual investigations of damaged properties every month.

Distribution Center Buyer Liaison

Time Cap Labs
11.2023 - Current
    • Developed and maintained forecasting models to predict sales, inventory levels, and market trends
    • Acted as the primary point of contact between the company and buyers, ensuring clear communication and resolution of issues
    • Managed and processed purchase orders, tracked order fulfillment, and coordinated with internal teams to ensure timely delivery
    • Developed and implemented strategies for disputing charges, including preparation of formal responses and evidence presentation
    • Maintained and organized digital records, enabling quick retrieval and analysis of data for reporting purposes

Pharmacy Technician/CSR

Walgreens
09.2021 - 07.2022
    • Acted as a key team member in various capacities, including filling prescriptions, managing inventory, and providing customer service
    • Provided coverage for other pharmacy staff during peak times or absences, ensuring continuity of operations
    • Managed front-line customer interactions, addressing inquiries, handling complaints, and providing medication information
    • Accurately filled and dispensed prescriptions while adhering to pharmacy laws and regulations
    • Engaged in continuous learning to stay updated with new medications and procedures

Tech Consultant

Target
04.2019 - 05.2020
    • Provided expert assistance to customers regarding electronics products, including troubleshooting issues and answering technical questions
    • Processed sales transactions, returns, and exchanges efficiently, ensuring customer satisfaction and adherence to company policies
    • Maintained up-to-date knowledge of new electronic products and industry trends to offer informed recommendations
    • Perform routine stock audits to verify inventory levels and ensure compliance with company policies

Retail Manager

Forever 21
12.2015 - 03.2019
    • Oversee daily store operations, including sales, inventory management, and customer service, ensuring efficient and effective processes
    • Lead and manage a team of 10 associates, including hiring, training, and scheduling staff to maintain high performance and productivity
    • Ensure compliance with company policies, procedures, and safety regulations, maintaining a clean and organized store environment
    • Address customer inquiries, concerns, and complaints in a professional and timely manner to ensure high levels of customer satisfaction

Education

Bachelors of Science - STS

Farmingdale State University
Farmingdale, NY
01.2019

Skills

  • Communication
  • Time Management
  • Problem Resolution
  • Team Leadership
  • Active Listening
  • Organization
  • Microsoft Office
  • Data entry
  • Xactimate

Certification

  • Licensed Property & Casualty Adjuster October 2024
  • CompTIA A+ certified April 2023-April 2026

Timeline

Inside Property Adjuster

Allstate Insurance Co
10.2024 - Current

Distribution Center Buyer Liaison

Time Cap Labs
11.2023 - Current

Pharmacy Technician/CSR

Walgreens
09.2021 - 07.2022

Tech Consultant

Target
04.2019 - 05.2020

Retail Manager

Forever 21
12.2015 - 03.2019

Bachelors of Science - STS

Farmingdale State University

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