Evelyn Fezell
North Canton,OH
Summary
As an individual with strong interpersonal skills, improve the customer experience by actively listening and providing solutions to challenging problems, possessing high integrity and collaboration expertise.
Property Adjuster with seven years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Inside Property Adjuster
Allstate Insurance Company
Hudson, Ohio , OH
08.2012 - Current
- Reviewed Demand/Capacity to assign team members for cross-trained disciplines.
- Settled claims after determining clients coverages, liability and authority levels.
- Using Xact Analysis and Xactimate to compile estimates for personal property and structure damage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Maintained claims data in Next Gen.
- Emergency Services / SSG: Assisted homeowners by coordinating emergency vendor services handling on average of 30 claims daily along with inbound calls.
- Customer Experience Team, Structure Template Redesign Team, Recognition Team, Peer Mentor Program, Root Cause Problem Solving.
Clerk
Summit County Probate Court
Akron, OH
07.2005 - 08.2012
- Estate Filing / Civil Division: Assisting public and attorneys with filing estates, releases, adult and minor guardianships, conservatorship, trusts, name changes, wills, processing pleadings, record keeping, and general administrative duties.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Provided detailed customer service with strict confidentiality for attorneys and general public, averaging 30 customers daily.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
High School Diploma -
Graduated From Central - Hower High School
Akron, OHReal Estate License
Honduras Business College
Continuing Education Coursework
Licensing For Property/Casualty Lines
Skills
- Excellence in Customer Service
- Strong interpersonal Communication skills
- Software Experience: Next Gen Claims, Xactimate Estimating System, Avaya CMS, Microsoft Office
- Detail oriented, exceptionally organized, and excellent multi-tasking
Timeline
Inside Property Adjuster
Allstate Insurance Company
08.2012 - Current
Clerk
Summit County Probate Court
07.2005 - 08.2012
High School Diploma -
Graduated From Central - Hower High School
Real Estate License
Honduras Business College
Continuing Education Coursework
Licensing For Property/Casualty Lines