Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Brianna Aguirre

Brianna Aguirre

Murrieta,CA

Summary

Dedicated and professional individual with a proven track record in delivering exceptional customer service and effective time management. Thrives in challenging environments, consistently providing customer-focused resolutions and valuable feedback. Possesses a strong willingness to take on any task to support the team and contribute to the overall success of the business.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Full-Service Shopper

Instacart
01.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
  • Use instacart app to receive and track customer batch orders
  • Look through order detail to see what is available
  • Drive safely to stores and customer location
  • Communicating with customers about order status, delivery status, or any other pertinent information regarding their order
  • Picking up items from a store such as a grocery store or drugstore and delivering them to a customer's home or business
  • Delivering items to customers within a specified time frame

Cocktail Server

Pechanga Resort & Casino
08.2023 - 05.2024
  • Receive and distribute beverage requests in scheduled area in a timely manner
  • Communicate with management regarding any area in need of special attention to better facilitate excellent guest service
  • Properly and accurately input drink orders
  • Retrieve and return all glassware in assigned area
  • Clean and stock service area; advise bar backs when supplies are low
  • Verify micros receipt to ensure accuracy
  • Abide by all liquor laws and policies set forth by PRC
  • Working knowledge of Micros (POS)
  • Follow through with assigned tasks
  • Work with a positive attitude in a fast-paced and culturally diverse casino environment

Compliance Specialist / Receptionist

North West College
08.2016 - 03.2020
  • Manage all front office operations on a daily basis
  • Open, disarm and provide access to all staff and students into buildings daily
  • Greet and provide outstanding customer service at all times
  • Process tuition payments utilizing internal database (Nexus System)
  • Accounting Report for daily tuition bank deposits
  • Order and Distribute books and uniforms to all students
  • Perform and manage different tasks or projects assigned by management
  • Meeting minutes for Campus Director
  • Staples supply ordering for Campus and corporate offices
  • Certified Proctor for CST Exams and MA/MIB/MAA State Exams
  • Assist Registrar in Auditing Files for Accreditation
  • Input make-up hours for students
  • Assist Career Service supervisor with student and employer documents

Dispatcher

Air Temperature Specialist
02.2015 - 08.2016
  • Managed work schedules for employees based on their assigned fields
  • Maintained continues communication channels with both management and employees
  • Received work orders/proposals from management and dispatched them to personnel
  • Gathered customer billing information in order to service payments
  • Conveyed important information both correctly and effectively

Full Time Homemaker

03.2011 - 01.2015
  • Full time stay at home Mother
  • Ensuring a clean, stable and productive home environment
  • Teaching basic learning skills to children for school preparation
  • Handled all household finances
  • Uphold all doctors appointments, sports schedule and team mom duties

Receptionist

Life Care Centers of America
01.2008 - 08.2010
  • Greeted customers upon entrance to the business with patience and professionalism
  • Answered high volume, multi-line phone system and either answered caller questions or routed them to appropriate person or department
  • Documented all incoming and outgoing calls and generated reports
  • Worked with patience and understanding to resolve customer complaints to a positive outcome
  • Created reports and correspondence as requested
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

Office/Therapy Assistant

Robet E. Dorer M.O.T., O.T.R., Inc
04.2004 - 09.2008
  • Assisted with business accounting which consisted of daily deposits and balancing company ledgers, and using quicken program along with data entry
  • Strong administrative skills including but not limited to scheduling, charting, filing, proof reading reports, and answering phones
  • Also assisted Therapist in applying modalities and educated patients on their exercise programs as well as attended to all the patients' needs during their office visit

Education

Post-Secondary Education - Esthetician

Coachella Valley Beauty College
Hemet, CA
12.2024

High School Diploma -

South El Monte High School
South El Monte, CA
06.2006

Skills

  • Typing Speed: 75 WPM
  • Document Archiving
  • Outlook
  • Office Administration
  • Word Processing
  • HIPAA
  • Skincare and Waxing Expert
  • Eyebrow Specialist
  • Scheduling
  • Medical Office Experience
  • Google Suite
  • Calendar management
  • Travel planning
  • Serving
  • Hospitality
  • Food industry
  • Customer service
  • Phone etiquette
  • Data entry

Certification

Full body Waxing

Brow Tinting and Lamination

Licensed Esthetician

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Cocktail Server

Pechanga Resort & Casino
08.2023 - 05.2024

Full-Service Shopper

Instacart
01.2022 - Current

Compliance Specialist / Receptionist

North West College
08.2016 - 03.2020

Dispatcher

Air Temperature Specialist
02.2015 - 08.2016

Full Time Homemaker

03.2011 - 01.2015

Receptionist

Life Care Centers of America
01.2008 - 08.2010

Office/Therapy Assistant

Robet E. Dorer M.O.T., O.T.R., Inc
04.2004 - 09.2008

Post-Secondary Education - Esthetician

Coachella Valley Beauty College

High School Diploma -

South El Monte High School

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Brianna Aguirre