Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Akana

Austin,TX

Summary

Organized and dependable candidate with expertise in team collaboration. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Barista

Austin Grind
03.2023 - Current
  • Fostered a friendly and engaging atmosphere by building strong relationships with customers.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Actively promoted cafe merchandise, pastries, and add-ons, effectively increasing average transaction values.

Server

Sugar Pine
08.2019 - 12.2022
  • Provided exceptional customer service by greeting and assisting customers, taking orders, and ensuring a pleasant dining experience.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean.

Associate Manager

Regal Entertainment
10.2017 - 01.2019
  • Handled all customer complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Analyzed and evaluated daily and monthly financial statements.
  • Priced merchandise, stocked shelves and took inventory of supplies.

Floor Staff

Regal Entertainment
01.2017 - 10.2017
  • Sold admission, processed payments and issued tickets.
  • Provided information about current and future events at facility.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Used time efficiently when not serving customers, including tidying lobby and concessions.

Education

Associate of Science - Computer Science

Austin Community College
Austin, TX

Skills

  • Multi-tasking ability
  • Staff training and development
  • Time Management
  • Financial Management
  • Task Delegation
  • Exceptional customer service
  • Excellent interpersonal communication
  • Inventory Management

Timeline

Barista

Austin Grind
03.2023 - Current

Server

Sugar Pine
08.2019 - 12.2022

Associate Manager

Regal Entertainment
10.2017 - 01.2019

Floor Staff

Regal Entertainment
01.2017 - 10.2017

Associate of Science - Computer Science

Austin Community College

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Brianna Akana