Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brianna Anaya

Brianna Anaya

Customer Service
Albuquerque

Summary

Gifted customer service team member focused on handling customer issues and escalated requests with fast and knowledgeable support. Excellent relationship-building, communication and conflict mediation skills.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Advocate

Bread Financial
03.2014 - 12.2024
  • Answer telephones and address client and public concerns, open customer accounts by recording account information via PLCC and co-brand clients
  • Leadership skills as a Team Captain as well as Peer Mentoring and assisting with de-escalation strategies during call calibrations and team meetings
  • Resolves product or service problems by clarifying the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problem
  • Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
  • Collaborated with cross-functional teams to address complex customer issues and improve overall experience.

Warehouse Assistant and Inventory Control Specialist

Esell Auctions and Marketplace
10.2010 - 02.2014
  • Liaison between public and management, file client paperwork, answer telephones, wrote sales slips and sales contracts
  • Resolved customer complaints per month regarding sales and service and addressed client and public concerns
  • Organized public appearances, lectures, contests and exhibits to increase product awareness, solicited contributions and participation from local businesses to promote and improve community charitable events and activities, planned and organized corporate media and other special events

Education

Medical Billing and Coding Certificate -

Carrington College
02.2016 - 10.2016

High School Diploma -

Valley High School
Albuquerque, NM
05-2013

Skills

  • Computer skills
  • Call center experience
  • Windows
  • Microsoft Office: PowerPoint
  • Microsoft Office: Word
  • Microsoft Office: Outlook
  • Microsoft Office: Excel
  • VCARS
  • File/records maintenance

Timeline

Medical Billing and Coding Certificate -

Carrington College
02.2016 - 10.2016

Customer Service Advocate

Bread Financial
03.2014 - 12.2024

Warehouse Assistant and Inventory Control Specialist

Esell Auctions and Marketplace
10.2010 - 02.2014

High School Diploma -

Valley High School

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