Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brianna Anderson

Deltona,FL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

9
9
years of professional experience

Work History

Server

Applebee's Neighborhood Grill & Bar
04.2023 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Waiter

Miller's Ale House
09.2021 - 02.2022
  • Hostess/Waitress/Specialist who was able to communicate and work as a team using leadership skills with the staff as well as the manager who thought I was highly qualified and a valuable asset to the team.
  • Demonstrate strong familiarity with wine stocks and proper entrée pairings to effectively promote them to patrons generating higher restaurant average sales.
  • Maintain seamless day-to-day restaurant operations by deploying in-depth knowledge of appropriate food handling techniques, such as proper temperatures and equipment cleaning procedures.
  • Ensure superior customer service and conflict resolution strategies were implemented to maintain customer loyalty.

Assistant Manager

Subway
07.2019 - 09.2021
  • Orchestrated exemplary services by greeting guests courteously, taking orders accordingly, and making sophisticated recommendations.
  • Developed new specialists and familiarized new employees to the culture of the workspace.
  • Compiled nightly sales numbers and profits and accurately completed accounting tasks.
  • Built trust in the brand by responding efficiently and helpfully to customer's needs.

Hostess/Server

Applebee's
12.2016 - 07.2019
  • Persuasively introduced new menu items to customers leading to increased sales/revenue.
  • Competently utilize the restaurants systems, to process orders, complete transactions and issue receipts.
  • Design and deliver adequate training to acquaint new employees to the proper procedures.
  • Executing top-quality service, by greeting guests in a friendly manner.

Education

Bachelor's Degree - Allied Health Management

Florida Technical College
DeLand, FL
07.2020

Associate Degree - Medical Assistant

Florida Technical College
DeLand, FL
12.2017

Bachelor of Science - Radiolgy Tech

Daytona State College
Daytona Beach, FL
07-2026

Skills

  • Typing
  • Microsoft Office
  • Food Handling
  • Serving Experience
  • Microsoft Outlook
  • POS
  • Host/Hostess
  • Time Management
  • Assistant Manager Experience
  • Kitchen Experience
  • Microsoft Word
  • Management
  • Sales
  • Purchasing
  • Multi-line phone systems
  • Vital signs
  • Medical terminology
  • Cash handling
  • Customer service
  • EMR Systems
  • Medical Scheduling
  • Patient Care
  • Documentation review
  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Server

Applebee's Neighborhood Grill & Bar
04.2023 - 06.2025

Waiter

Miller's Ale House
09.2021 - 02.2022

Assistant Manager

Subway
07.2019 - 09.2021

Hostess/Server

Applebee's
12.2016 - 07.2019

Bachelor's Degree - Allied Health Management

Florida Technical College

Associate Degree - Medical Assistant

Florida Technical College

Bachelor of Science - Radiolgy Tech

Daytona State College
Brianna Anderson