Kiley Bogart
Liverpool,NY
Summary
Dedicated and empathetic psychology student with hands-on experience in customer-facing roles that required active listening, conflict resolution, and emotional regulation in high-pressure environments. Skilled in building rapport with diverse individuals, de-escalating tense situations, and maintaining professionalism under stress. Passionate about applying strong interpersonal skills, cultural sensitivity, and problem-solving abilities to support teenagers in need.
Overview
2
2
years of professional experience
Work History
Server and Bartender
Applebee's Neighborhood Grill & Bar
01.2024 - Current
- Built relationships with diverse clientele while adapting communication style to different personalities and cultural backgrounds
- Actively listened to customer concerns, de-escalated conflicts, and provided supportive solutions in high-pressure settings.
- Maintained professionalism and composure when handling difficult situations or upset customers.
- Practiced empathy and patience when addressing sensitive issues.
- Consistently demonstrated reliability, punctuality, and accountability.
Education
Bachelor of Science - Psychology
Le Moyne College
Syracuse, NY12-2026
Skills
- Conflict resolution
- Active listening
- Multicultural communication
- Empathy and patience
- Team collaboration
- Shift punctuality
- Strong work ethic
Timeline
Server and Bartender
Applebee's Neighborhood Grill & Bar
01.2024 - Current
Bachelor of Science - Psychology
Le Moyne College