Susan Decicco Sanchez
Washington Dc,District Of Columbia
Summary
I have an extensive history in the hospitality industry, going back 30 yrs. I have nyc experience in both upscale restaurants, high end bars and very busy night clubs. I love this industry , it's a passion. I'm very out going , I can make anyone feel comfortable and special.
Overview
11
11
years of professional experience
Work History
Server Bartender
Annie’s Paramount Steak House
1609 17th St Nw
06.2020 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Cuba Libre Restaurant
801 9th St Nw
06.2017 - 05.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server Bartender, Management
Ardeo, Bindass , Sababba
3311 Connecticut Ave Nw
08.2012 - 06.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bfa Architecture - Environmental Architecture
Parsons The New School For Design
New York, NY1996
Skills
- Beverage Preparation
- Food Inspection
- Food Delivery
- Order Management
- Food Running
- Supply Restocking
- Safe Food Handling
- Guest Engagement
- Food Safety Practices
- Hospitality Service Expertise
- Item Promotion
- Professional Appearance
- Relationship Management
- Allergy Awareness
- Regulatory Compliance
- High-Volume Dining
- Exceptional Customer Service
- Cash Handling
- Food Safety Understanding
- Food and Beverage Pairings
- Guest Relations Management
- Menu Memorization
- Table Setting Knowledge
- Order Accuracy
- Food Sales and Promotion
- Suggestive Selling
- Wine Pairings
- Front-Of-House Display Creation
- Wine Service
- Strong Work Ethic
- Food Station Setup
- Service Prioritization
- Menu Presentation
- Wine Pairing Knowledge
- Dining Area Maintenance
- Point of Sale Operation
- Multitasking Abilities
- Computer Literacy
- Conflict Resolution
- Interpersonal Skills
- Cleanliness Standards
- Memory Retention
- Team Collaboration
- Effective Communication
- Problem Solving
- Time Management
- Positive Attitude
- Upselling Techniques
- Attention to Detail
- Stress Management
- Food Handling
- Food Safety Standards
- Upselling
- Upselling and Cross Selling
- High Energy and Stamina
- Special Requests and Substitutions
- Food and Beverage Upselling
- Courteous Phone Demeanor
- Adaptable and Flexible
- Staff Training
- Team Player
- Decision-Making
- Age Verification
- Transactions and Cash Handling
- Food and Beverage Service
- Cool Under Pressure
- Conflict and Complaint Resolution
- Warm and Friendly
- Team Leadership
Timeline
Server Bartender
Annie’s Paramount Steak House
06.2020 - 01.2024
Server
Cuba Libre Restaurant
06.2017 - 05.2020
Server Bartender, Management
Ardeo, Bindass , Sababba
08.2012 - 06.2017
Bfa Architecture - Environmental Architecture
Parsons The New School For Design